Debt Manager-Flows-Consumer Durable

IDFC FIRST Bank; Amreli; On-site; INR 600,000 - 900,000; Full time

Job summary

Idfc First Bank Limited is seeking a Collections Manager to oversee its collections department in Amreli. The role focuses on planning, directing EMI recovery strategies and coordinating with external agencies to maximize recovery while complying with bank guidelines.

Native/Local knowledge preferred for regional operations. The ideal candidate will have 2+ years in collections, strong negotiation and analytical skills, and experience in MIS reporting and legal compliance to support regional

Qualifications

• Graduate in any field.
• Postgraduate in any field.
• Minimum 2 years of experience in collections or EMI recovery.

Responsibilities

• Manage the collections process for assigned debts.
• Track portfolio delinquency by bucket and DPD.
• Coordinate with external agencies and in-house teams.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery.

Skills

Collections knowledge

Agency management

Negotiation skills

MS Excel

Communication skills

Legal compliance

Education

Graduate

Postgraduate

Tools

MS Excel

Job description

Job Requirements

About the Role

The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder is accountable for the efficiency and optimization of EMI recovery from customers while ensuring adherence to all guidelines laid out by the bank. This role contributes to the larger organizational objectives of the bank. Native / Locals preferred due to geographical knowledge

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies or in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.

Secondary Responsibilities

• Maintain data for administrative work related to collections.
• Update delinquent account history and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduate – Any
• Postgraduate – Any

Experience

• Minimum of 2 or more years of experience in collections.
• Preferred age bracket

Skills and Attributes

• Strong understanding of collections processes and legal compliance.
• Ability to manage and coordinate with external agencies.
• Excellent communication and negotiation skills.
• Proficiency in maintaining MIS and administrative documentation.
• Strong analytical and problem-solving skills.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel