Debt Manager-Flows-Used Car Loan

Idfc First Bank Limited; Dehradun; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited in Dehradun seeks a Collection Manager - Rural to lead the collections team, coordinate with agencies, and drive EMI recovery in line with bank guidelines, policies, and risk controls. You will set targets, monitor delinquency by bucket and DPD, trace absconded customers, and ensure compliance with processes while maintaining accurate MIS data to inform senior management decisions.

Regular reporting to stakeholders and pursuing legal action when required will be part of

Qualifications

• Graduate or postgraduate degree required.
• Relevant experience in collections or debt recovery preferred.
• Strong knowledge of banking collection processes and legal guidelines.

Responsibilities

• Manage the collections process for assigned debts.
• Track delinquency by bucket and DPD; focus on non-starters.
• Allocate targets and drive recovery through agencies or in-house teams.
• Follow up with defaulting customers regularly.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded customers and initiate recovery.
• Recommend legal action for non-recoverable cases and coordinate with legal.

Skills

Team management

Agency management

Delinquency analysis

Communication skills

Education

Graduate degree

Postgraduate degree

Job description

Job Description:

Job Requirements

About the Role

The Collection Manager - Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in the assigned territory. The role focuses on efficient and optimized EMI recovery from customers while ensuring adherence to all bank guidelines. The position contributes to the broader organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency by bucket and DPD, with a focus on non-starters.
• Allocate targets and ensure achievement through agencies or in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal action for non-recoverable cases and follow up with the legal team for closure.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Not explicitly mentioned in the job description.

What We Are Looking For

Education

• Graduate - Any discipline
• Postgraduate - Any discipline

Experience

• Relevant years of experience in Collections.

Skills and Attributes

• Strong organizational and communication skills, ability to manage teams and agencies, proficiency in tracking and analyzing delinquency data, and adherence to legal and process compliance.