Data Engineering

Appsierra Group; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Appsierra Group in Mumbai seeks a Technical Support Specialist - III to provide expert assistance in sourcing and troubleshooting complex technical issues, ensuring high customer satisfaction and efficient operations.

You will support customers across multiple channels, document interactions, collaborate with cross-functional teams to resolve problems, and participate in ongoing product training to stay ahead of developments.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 0-1 years of experience in a technical support role.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Assist in sourcing technical resources and solutions for customer inquiries.
• Provide timely and effective support to customers via multiple channels.
• Document and track customer interactions and technical issues.
• Collaborate with cross-functional teams to resolve complex problems.
• Conduct follow-ups to ensure customer satisfaction with the provided solutions.
• Stay updated on product knowledge and technical advancements.
• Participate in training and development initiatives as required.

Skills

Problem solving

Communication skills

Education

Bachelor's degree in a technical field

Tools

CRM software

Sourcing tools

Software development knowledge

Job description

About the role

The Technical Support Specialist - III will provide expert assistance in sourcing and troubleshooting technical issues. This role is critical in ensuring customer satisfaction and operational efficiency within the technical support team.

Key responsibilities

• Assist in sourcing technical resources and solutions for customer inquiries.
• Provide timely and effective support to customers via multiple channels.
• Document and track customer interactions and technical issues.
• Collaborate with cross-functional teams to resolve complex problems.
• Conduct follow-ups to ensure customer satisfaction with the provided solutions.
• Stay updated on product knowledge and technical advancements.
• Participate in training and development initiatives as required.

Required qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 0-1 years of experience in a technical support role.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.

Nice to have

• Experience with sourcing tools and methodologies.
• Familiarity with customer relationship management (CRM) software.
• Knowledge of software development processes.