Data Cloud/Data 360 Architect (MC experience also required)

Salesforce; India; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Salesforce is seeking a Technical Architect to design and manage delivery of complex Salesforce solutions, leveraging Marketing Cloud, Data Cloud, and AI-driven approaches. You will collaborate with client stakeholders, lead architectural sessions, and ensure scalable, high-availability designs that meet long-term growth plans.

You will apply enterprise-grade patterns, integrate systems via APIs, and guide pre-sales activities while traveling 50-75% to client sites.

Qualifications

• Degree or equivalent proven experience required.
• 9-14 years CRM experience with a minimum of 4-5 years on the Salesforce Marketing Cloud platform.
• Expert level understanding of the Salesforce product suite, including Marketing Cloud Engagement, Marketing Cloud Personalization, Marketing Cloud Insights, Marketing Cloud Account Engagement, Data Cloud and Agent Force.
• Understanding of systems architecture and ability to design scalable performance-driven solutions.
• Understanding of key design patterns and large data volume limitations and best practices.
• Understanding of data sharing and visibility considerations and how these play into platform architecture.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Experience with platform security capabilities (TLS, SSL).
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits.
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases.
• Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects.
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform.
• Provide oversight and governance of Salesforce projects.
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Maintain a target billable utilization aligned to the role.
• Ability to understand a project and deep dive to debug issues.
• From time-to-time , the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof -Of-Concept (POC) development with prospects.
• Liaise with Salesforce product teams to support client implementations.
• Travels to client sites for projects, estimated 50-75%.

Skills

CRM strategy

Enterprise AI architecture

Stakeholder collaboration

Pre-sales support

Leadership

Education

Degree or equivalent proven experience

Tools

Salesforce Marketing Cloud

ETL tools

Claude

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical Architect successfully designs and manages the delivery of complex Salesforce solutions for our customers. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, AMPScript, JS/SSJS, HTML, CSS, SQL, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points.

You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the custome r's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background.

Responsib ilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
• Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• From time-to-time , the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof -Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implemen tations
• Travels to client sites for projects, estimated 50-75%

Requirements

• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencie s for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 9-14 years CRM experience with a minimum of 4-5 years on the Salesforce Marketing Cloud platform
• Expert level understanding of the Salesforce product suite, including Marketing Cloud Engagement, Marketing Cloud Personalization, Marketing Cloud Insights, Marketing Cloud Account Engagement, Data Cloud and Agent Force. Moderate experience with Sales, Service, Community, and Community Clouds
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of dat a sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication pattern s (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end- states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Strong background in desig