Salesforce Field Service Architect

Salesforce; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce is seeking a Senior Technical Architect for Field Service Professional Services to design and deliver complex Salesforce solutions across industries.

You will lead consultancy, development, and integration efforts, focusing on AI-enabled architectures, APIs, and scalable designs within client environments, while ensuring governance and best practices. 50-75% travel.

Qualifications

• Degree or equivalent proven experience required.
• 9–14 years CRM experience with Salesforce platform.
• Expert level understanding of End-to-End Field Service Implementation.

Responsibilities

• Collaborate with client stakeholders to define requirements and expectations.
• Lead AI architecture design and integration of scalable solutions within Salesforce environments.
• Guide technical design sessions and document solutions aligned with client goals.
• Champion AI-first delivery methodology using advanced AI tools and agentic evaluation frameworks.
• Oversee governance of Salesforce projects and ensure coding standards are followed.
• Travel to client sites as required (50–75%).

Skills

Salesforce Architecture

API Integration

AI/LLM Tools

Technical Leadership

Education

Degree or equivalent experience

Tools

Apex/Visualforce

ETL Tools

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Our Field Service Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that craft the future.

Technical Architect successfully designs and manages the delivery of complex Salesforce solutions for our customers. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.

As a core part of this role, you will realize solutions for our customers by focusing on consultancy, technical development & delivery for the customers and partners to solve critically meaningful business challenges using Salesforce's Field Service Platform (SFS). Salesforce FS product provides FSM solutions for a wide variety of customer verticals and ecosystem(s) like Telecom, Utilities, Oil & Gas, Manufacturing, Finance etc.

You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
• Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Travels to client sites for projects, estimated 50-75%

Requirements

• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform
• Expert level understanding of End-to-End Field Service Implementation
• Good understanding of the Salesforce product suite, including Sales, Service, Marketing, and Community Clouds
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL,