Data Analyst (Process Audit & Compliance)

Bigbasket; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Bigbasket is seeking a senior Risk Analytics & Reporting specialist to develop dashboards monitoring KRIs such as inventory accuracy, shrinkage, and fraud breaches. You will analyze large datasets to uncover loss patterns, automate reports, and provide insights for internal audits and investigations.

The role involves building risk models with ML in coordination with Tech/BI teams, tracking fraud metrics, and ensuring audit-ready documentation. Collaboration with Ops/Biz teams is essential.

Qualifications

• 5–10 years in Audit, Data Analytics, Compliance, or Risk Management, preferably in Retail, FMCG, or E-commerce environments.
• Proficient in exploring, cleaning, and interpreting large datasets to detect trends, anomalies, and risks.
• Strong command over SQL, Excel, and BI tools such as Power BI, Tableau, or Looker for dashboards, reconciliations, and reporting.
• Working knowledge of internal controls, audit trail requirements, and risk-based audit frameworks.
• Solid grasp of end-to-end business processes (order to delivery, returns, vendor billing, etc.).
• Skilled in creating audit reports, case summaries, SOPs, and control documentation with clear evidence.

Responsibilities

• Develop and maintain dashboards to monitor KRIs such as inventory accuracy, shrinkage, fraud trends, and control breaches.
• Analyze transactional and operational data to uncover patterns indicating potential loss, inefficiency, or compliance issues.
• Automate recurring reports and exception alerts using Excel, SQL, Power BI, Tableau, etc.
• Provide data-driven insights for internal audits and investigations.
• Deep-dive into anomalies such as repeated cancellations, COD refunds, complaints, and LMD flags.
• Assist auditors by identifying samples based on risk or suspicious activity.
• Build or enhance rule-based and ML-driven risk models in coordination with Tech and BI teams.
• Track fraud metrics such as payment misuse, return abuse, fake orders, and share weekly updates with LP teams.
• Identify and address control gaps through exception analysis and trend monitoring.
• Support incident investigations by supplying documentation and insights.
• Create and maintain process maps, SOPs, and control documentation ensuring completeness and audit readiness.
• Collaborate with process owners and Ops/Product teams during process design or revisions.
• Maintain a centralized log of process changes with version history, ownership, implementation date, and rationale.
• Ensure traceability for all changes affecting audits, controls, or LP risks.
• Align documentation with internal policies, FSSAI norms, data privacy regulations, and financial controls.
• Draft, review, and update internal control policies and compliance checklists.
• Track compliance across units, flag deviations, and generate compliance dashboards and reports.
• Notify internal teams of regulatory or process/documentation changes (e.g., FSSAI, e-comm laws, taxation).
• Serve as the central coordination point during audits with all documents ready and up to date.
• Conduct routine and surprise audits at stores, warehouses, and operational units.
• Test the effectiveness of internal controls across critical areas like inventory, cash, billing, and logistics.
• Highlight observations, root causes, and corrective actions through structured audit reports.
• Monitor the implementation of audit recommendations and ensure timely closure.
• Analyze audit data and trends to identify loss-prone areas like shrinkage, pilferage, or billing fraud.
• Collaborate with Ops teams to improve SOP adherence and control procedures.
• Support development of loss prevention policies and awareness initiatives.

Skills

Analytical thinking

Attention to detail

Stakeholder communication

Investigative mindset

Education

Bachelor's / Postgraduate degree in Commerce, Business, Engineering, Analytics

Tools

SQL

Excel

Power BI

Tableau

Looker

Job description

Role & responsibilities

Risk Analytics & Reporting

• Develop and maintain dashboards to monitor KRIs such as inventory accuracy, shrinkage, fraud

trends, and control breaches.

• Analyze transactional and operational data to uncover patterns indicating potential loss, inefficiency, or

compliance issues.

• Automate recurring reports and exception alerts using Excel, SQL, Power BI, Tableau, etc.
• Provide data-driven insights for internal audits and investigations.
• Deep-dive into anomalies (e.g., repeated cancellations, COD refunds, complaints, LMD flags).
• Assist auditors by identifying samples based on risk or suspicious activity.

Fraud Detection & Loss Prevention

• Build or enhance rule-based and ML-driven risk models in coordination with Tech and BI teams.
• Track fraud metrics such as payment misuse, return abuse, fake orders, and share weekly updates

with LP teams.

• Identify and address control gaps through exception analysis and trend monitoring.
• Support incident investigations by supplying documentation and insights.

Compliance & Documentation

• Create and maintain process maps, SOPs, and control documentation ensuring completeness and

audit readiness.

• Collaborate with process owners and Ops/Product teams during process design or revisions.
• Maintain a centralized log of process changes with version history, ownership, implementation date,

and rationale.

• Ensure traceability for all changes affecting audits, controls, or LP risks.
• Align documentation with internal policies, FSSAI norms, data privacy regulations, and financial

controls.

• Draft, review, and update internal control policies and compliance checklists.
• Track compliance across units, flag deviations, and generate compliance dashboards and reports.
• Notify internal teams of regulatory or process/documentation changes (e.g., FSSAI, e-comm laws,

taxation).

• Serve as the central coordination point during audits with all documents ready and up to date.

Process Audits & Control Effectiveness

• Conduct routine and surprise audits at stores, warehouses, and operational units.
• Test the effectiveness of internal controls across critical areas like inventory, cash, billing, and logistics.
• Highlight observations, root causes, and corrective actions through structured audit reports.
• Monitor the implementation of audit recommendations and ensure timely closure.
• Analyze audit data and trends to identify loss-prone areas like shrinkage, pilferage, or billing fraud.
• Collaborate with Ops teams to improve SOP adherence and control procedures.
• Support development of loss prevention policies and awareness initiatives.

Preferred candidate profile

Bachelors/Postgraduate degree in Commerce, Business, Engineering,Analytics or related.

• 5–10 years in Audit, Data Analytics, Compliance, or Risk Management, preferably in Retail, FMCG, or

E-commerce environments.

• Proficient in exploring, cleaning, and interpreting large datasets to detect trends, anomalies, and risks.
• Strong command over SQL, Excel, and BI tools such as Power BI, Tableau, or Looker for dashboards,

reconciliations, and reporting.

• Working knowledge of internal controls, audit trail requirements, and risk-based audit frameworks.
• Solid grasp of end-to-end business processes (order to delivery, returns, vendor billing, etc.).
• Skilled in creating audit reports, case summaries, SOPs, and control documentation with clear

evidence.

• Comfortable working with Ops, Finance, Tech, and Business teams to drive data-backed decisions.
• Strong investigative mindset to identify root causes and recommend process improvements.
• High attention to detail, independent working ability, and strong stakeholder communication.