Accounts Receivable Analyst

Envision Software Engineering PVT LTD(Core Force India); Coimbatore District; On-site; INR 350,000 - 550,000; Full time

Job summary

A leading IT services firm in Coimbatore is seeking a Chargeback Analyst to review and resolve customer deductions. The ideal candidate will have experience in accounts receivable, strong analytical skills, and proficiency in communication. Responsibilities include issuing credits, validating discrepancies, and collaborating with cross-functional teams. A degree is required, and candidates should be proficient in Excel and ERP systems.

Qualifications

• 0-5 years of relevant experience in accounts receivable.
• Degree and strong math and solid analytical skills are essential.
• Excellent oral and written communication skills.
• Excellent oral and written communication skills.
• Ability to work as a team across levels in the organization.
• Strong organizational, negotiation, and time management abilities.
• Excel skills; knowledge of VLOOKUP is advantageous.
• ERP system experience is required.

Responsibilities

• Review all deductions taken from customer payments.
• Issue credits to customer accounts after approval is received.
• Contact customers via email to resolve pending deductions.
• Retrieve data from customer web portals and contact customers by email.
• Validate agreed allowances and issue credits after approval.
• Document actions in ERP; support monthly close and critical business issues.
• Identify process improvements to reduce customer deductions.
• Ensure timely transaction processing per client SOP.
• Review disputes with US office and plan actions or write-offs.
• Escalate issues to supervisor/manager when needed; maintain customer updates.

Skills

chargeback analysis

analytical skills

time management

ERP system

accounts receivable

accounting

Excel

negotiation

problem solving

organizational skills

finance

communication

Education

Any Graduate

Tools

Excel

ERP system

Job description

Envision Software Engineering PVT LTD (Core Force India)

This range is provided by Envision Software Engineering PVT LTD (Core Force India). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job description:

• Review all deductions taken from customer payments, review remittance information to determine the reason for deduction
• Review all documents supporting the customer claims, including purchase order copies, proof of delivery and invoices
• Dispute all claims including shortages, pricing deductions, and violations; disputes are completed via web portal or via email
• Retrieve data from customer web portals
• Contact customers via email to resolve pending deductions
• Validate all agreed allowances for accuracy
• Issue credits to customer accounts after approval is received
• Document all actions taken in ERP system so last action taken is readily available
• Supporting the monthly accounting close process and supporting critical business partner issues
• Identify and implement areas for process improvement to reduce customer deductions
• Ensure all transaction processing is in a timely manner per client SOP
• Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or write-off
• Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
• Maintenance of customer updates; resource setup and updates

We need an experienced accounts receivable analyst to join our team as a Chargeback Analyst. Responsibilities include reviewing payments received to determine reason for any short payments received. Proficiency with English language both written and verbal. Prior work experience in BPO background servicing large client/customer base.

Roles & Responsibilities

• Review all deductions taken from customer payments, review remittance information to determine the reason for deduction
• Review all documents supporting the customer claims, including purchase order copies, proof of delivery and invoices
• Dispute all claims including shortages, pricing deductions, and violations; disputes are completed via web portal or via email
• Retrieve data from customer web portals
• Contact customers via email to resolve pending deductions
• Validate all agreed allowances for accuracy
• Issue credits to customer accounts after approval is received
• Document all actions taken in ERP system so last action taken is readily available
• Supporting the monthly accounting close process and supporting critical business partner issues
• Identify and implement areas for process improvement to reduce customer deductions
• Ensure all transaction processing is in a timely manner per client SOP
• Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or write-off
• Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
• Maintenance of customer updates; resource setup and updates

Job Requirements

• 0-5 years of relevant experience in accounts receivable
• Degree and strong math and solid analytical skills are essential
• Working with Retail/Wholesale accounts a plus; effective analytical, problem solving and decision-making skills
• Excellent oral and written communication skills
• Ability to work as a team player with cross-functional teams across different levels of the organization
• Strong organizational, negotiation, motivational, follow-up and time management skills
• Ability to handle multiple priorities simultaneously / multi-task
• Intermediate in Excel (knowledge of VLOOKUP is an added advantage)
• Knowledge of factoring will be an added value
• Strong computer skills with experience in an ERP system

Role: Analyst - Financial Planning & Analysis

Industry Type: IT Services & Consulting

Department: Finance & Accounting

Employment Type: Full Time, Permanent

Role Category: Finance

Education: Any Graduate

Skills: chargeback analysis, analytical skills, time management, ERP system, accounts receivable, accounting, Excel, negotiation, problem solving, organizational skills, finance, communication

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• Transportation, Logistics, Supply Chain and Storage

Location: Coimbatore, Tamil Nadu, India