D365 CRM DEVELOPER

ITC WORLDWIDE; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global technology solutions provider in Pune is seeking an experienced professional to lead the development of integrated solutions focused on Dynamics 365 for Customer Engagement. The right candidate will be responsible for guiding project delivery teams, acting as a crucial point of contact for clients, and possessing a solid background in CRM-related technologies. Ideal candidates will have at least 8 years of experience in CE/CRM with successful project implementations and current certifications in Dynamics 365.

Qualifications

• 8+ years CE/CRM experience and 15+ medium/large CE/CRM implementations.
• Current Dynamics 365 CE certifications.
• Experience working with a multicultural and/or multilingual team across several time zones.

Responsibilities

• Leads the delivery team through all stages of the project.
• Initial and primary point of customer contact for all delivery project concerns.
• Acts as the scrum Product Owner and leads daily scrum sessions.

Skills

Dynamics 365 for Customer Engagement

Agile implementation methodology

Technical Architecture

Azure stack technologies

CRM delivery projects

Education

Bachelor's Degree in Information Systems Management, Computer Science, or related field

Tools

Power Platform

Azure Data Factory

Office 365

Job description

• Lead the development of various integrated solutions based on business requirements and needed technology.
• Review and analyze Existing Information Systems, Datasets and system users to determine steps for integration, and adoption of new technology solutions.
• Develop CRM dynamics/.net technology solutions through system configuration and development as needed.
• Assist in defining and establishing standards and expectations for the projects deliverables.
• Has a solid grasp of migration, integration, D365 line of business application capabilities, and CE technical and functional capabilities.
• Working knowledge of Power Platform, Azure, Office 365, Azure Data Factory and other related technologies.
• Competent, capable and familiar with all aspects of CE / CRM delivery projects.

DESIRABLE QUALIFICATIONS AND EXPERIENCE

• Stay current on Dynamics 365 for Customer Engagement and related technologies, particularly Azure stack technologies that support the solution
• Current Dynamics 365 CE certifications.
• Mentor staff to ensure the team grows in their desired career paths.
• Bachelors Degree in Information Systems Management, Computer Science, or related field
• Demonstrated ability to work in a constantly changing environment with limited direction
• Ability to get things done across the breadth of own organization
• Familiar with Agile implementation methodology
• Experience working with a multicultural and/or multilingual team across several time zones
• Proven Technical Architecture experience
• 8+ years CE/CRM experience and 15 + medium/large CE/CRM implementations
  

KEY RESPONSIBILITIES

• Leads the delivery team through all stages of the project to include analyze, design, develop, test and deploy.
• Provides the overall direction of the design, solution, development and oversight
• Initial and primary point of customer contact for all delivery project concerns and issues throughout the delivery cycle
• Authors, reviews and provides guidance for developing high level and detailed architecture, data migration, data integration, security model, ERD, UAT & training plan and other key documentation
• Authors and delivers an overall Issue Resolution Management plan
• Acts as the scrum Product Owner and leads daily scrum sessions
• Provides oversight and management of all DevOps work items to ensure they are assigned, updated and completed as expected.
• Ensuring all impediments are removed for the project to carry out the day to day delivery team tasks