Associate Consultant - D365

SoftwareOne; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

SoftwareOne is seeking an Associate Consultant for Microsoft Dynamics 365 to deliver technical and functional support across Dynamics 365 and Power Platform while ensuring an exceptional customer experience. You will join our Global Delivery Team, handling incidents, troubleshooting, and coordinating with customers, colleagues, and Microsoft support to drive issues to resolution.

You will work across Dynamics 365 environments, assisting with administration activities, user access, and Microsoft

Qualifications

• Experience supporting Microsoft Dynamics 365 or similar enterprise applications.
• Knowledge of one or more Dynamics 365 solution areas (Finance Operations, Customer Engagement, Customer Service, etc.).
• Understanding of Microsoft Entra ID, user administration, and identity concepts.

Responsibilities

• Provide customer-facing support for Microsoft Dynamics 365 and related Business Applications, managing incidents and service requests per SLAs.
• Troubleshoot functional and technical issues across Dynamics 365 including configuration, performance, integration, and user-related challenges.
• Support Dynamics 365 administration activities, including user access, permissions, Entra ID integration, and application configuration.
• Collaborate with customers, internal consultants, and Microsoft support teams to investigate complex issues and drive resolution.
• Support Power Platform solutions (Power Apps, Power Automate, Power BI) where relevant to customer environments.
• Contribute to knowledge sharing, service improvements, documentation, and ongoing development across the Business Applications practice.

Skills

Troubleshooting

Customer service

Communication

Tools

Microsoft Dynamics 365

Power Platform

Entra ID

Job description

Job Summary

Are you passionate about helping customers get the most from Microsoft Dynamics 365 and Power PlatformDo you enjoy troubleshooting complex business application issues and finding practical solutions for customersAre you looking to deepen your expertise across Dynamics 365, Power Platform, and Microsoft cloud technologiesWe are looking for an Associate Consultant - Microsoft Dynamics 365 to provide technical and functional support across Dynamics 365 and Power Platform solutions while delivering an exceptional customer experience. As an Associate Consultant, you will work as part of our Global Delivery Team, supporting customers across Microsoft Dynamics 365 environments. You will manage incidents and service requests, troubleshoot functional and technical challenges, and collaborate with customers, colleagues, and Microsoft support teams to drive issues through to resolution.

Responsibilities

• Providing customer-facing support for Microsoft Dynamics 365 and related Business Applications, managing incidents and service requests in line with agreed SLAs.
• Troubleshooting functional and technical issues across Dynamics 365, including configuration, performance, integration, and user-related challenges.
• Supporting Dynamics 365 administration activities, including user access, permissions, Microsoft Entra ID integration, and application configuration.
• Collaborating with customers, internal consultants, and Microsoft support teams to investigate complex issues and drive successful resolution.
• Supporting Power Platform solutions, including Power Apps, Power Automate, and Power BI, where relevant to customer environments.
• Contributing to knowledge sharing, service improvements, documentation, and continuous development across the Business Applications practice.

Requirements

• Experience supporting Microsoft Dynamics 365, Business Applications, or similar enterprise application environments.
• Knowledge of one or more Dynamics 365 solution areas, such as Finance Operations, Customer Engagement, Customer Service, or related applications.
• Understanding of Microsoft Entra ID, user administration, permissions, and identity concepts within Dynamics 365 environments.
• Familiarity with Microsoft Power Platform, including Power Apps, Power Automate, or Power BI.
• Strong analytical and troubleshooting skills with the ability to diagnose functional and technical application issues.
• Excellent customer service and communication skills, with the ability to collaborate effectively across multicultural and global teams.