Cyber Security Engineer

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking an experienced professional to manage and optimize Zscaler-based web filtering services. The role covers configuration, testing, incident resolution, and dashboard monitoring to ensure secure and compliant access for clients.

You will work with ZIA/ZPA components, review logs, and coordinate patches with the Zscaler team. The position requires hands-on experience and a focus on maintaining service levels and accurate reporting.

Qualifications

• Experience implementing and testing web filtering policies with Zscaler.
• Proficient in managing Zscaler Internet Access (ZIA) configurations and VPN integration.
• Ability to monitor dashboards and generate reports for security operations.

Responsibilities

• Maintain Content Filtering / Proxy configurations
• Implement, Test and Validate Content Filtering configuration changes.
• Perform testing of necessary web filtering policies.
• Provide web filtering reports when requested through Service Management
• Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies.
• Process tickets assigned to content filtering support groups in Service Management.
• Resolve incident tickets to restore service within SLAs.
• Work on action tasks for Problem Management process.
• Implement configuration and system changes following Service Management change management process.
• Provide and maintain documentation for Web content filtering services.
• Manage Zscaler Internet Access patches with Zscaler team
• Daily review of Client ZPA dashboard
• Review Dashboard for errors and issues
• Log tickets for unexpected errors as they may indicate larger issues
• Provide checks in dashboard to monitor discovered servers
• Ensure logs are forwarded to Client SIEM
• Monitor for unexpected blocks and errors
• Review access related tickets from end users
• Assist in implementing micro-segmentation of policy
• Ensure Connectors update weekly, primary then secondary
• Confirm connectors are updating per schedule
• Consider restarting connectors stuck in update process
• Monitor for connectors not updating
• Check release notes of new Zapp versions for impact on ZIA
• Review logs with internal security team
• Deploy Posture Profiles to limit access to ZPA
• Checking Zapp version and policy assignments
• Checking rulesets for traffic blocks
• Daily review of Client Zapp dashboard for new versions
• Log tickets for unexpected errors as they may indicate larger issues with Zscaler

Skills

ZScaler

ZIA

ZDX

Job description

In-person Interview Date : 29-AUG-2026

Job Description

Skil l : ZScaler

Experienc e: 4 - 16 years

Skills Required

ZScaler, ZIA, ZDX,

Roles and Responsibilities

• Maintain Content Filtering / Proxy configurations
• Implement, Test and Validate Content Filtering configuration changes.
• Perform testing of necessary web filtering policies.
• Provide web filtering reports when requested through Service Management
• Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies.
• Processes request(s) tickets that are assigned to the content filtering support groups in Service Management.
• Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).
• Work on action tasks for Problem Management process.
• Implement configuration and system changes following Service Management change management process.
• Provide and maintain documentation for Web content filtering services.
• Manage the Zscaler Internet Access minor and major patches by working closely with Zscaler team who will be applying patches on Zscaler cloud based ZIA, ZPA
• Daily review of Client ZPA dashboard
• Review Dashboard for errors and issues
• Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down)
• Provide checks in dashboard to monitor for discovered servers
• Ensure log are forwarded to Client SIEM
• Monitor for unexpected blocks and errors
• Review access related tickets from end users
• Assist in implementing micro-segmentation of policy
• Ensure that Connectors update every week, primary then secondary by working closely with Zscaler
• Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler
• Consider restarting any connectors stuck in update process or not updating
• Monitor for individual connectors not updating
• Check release notes of new Zapp versions for impact on ZIA
• Review logs with internal security team
• Deploy Posture Profiles to limit who can access ZPA
• Checking Zapp version and policy assignments
• Checking ruleset for traffic blocks
• Daily review of Client Zapp dashboard for new versions
• Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler
• Assign users to be added to different group policies including the pilot user test group for Zapp
• Consider updating to the latest Zapp version at least bi-annually by working closely with Zscaler to do the upgrade.