CX Solutions Consultant

Ibs Corp; Ernakulam; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

IBS Software in Kochi, Kerala seeks a CX Research & Insights professional to drive CX transformation for the Travel, Transportation & Logistics domain. You will research global CX trends, analyze customer pain points, and prepare reports to support the CX Strategist and practice.

You will collaborate with UI/UX and Mobile leads to shape prototypes, define workflows, and contribute to go-to-market readiness, knowledge assets, and CX collateral.

Responsibilities

• CX Research & Insights: Conduct ongoing research on global CX trends, evolving customer expectations, industry benchmarks, and emerging digital technologies.
• Customer Engagement & Ideation: Engage with customers, sales teams, and regional leaders to understand business priorities and CX challenges.
• Collaboration with CX UI/UX & Mobile Technical Leads: Work with UI/UX and Mobile leads to shape CX solution prototypes and user journeys.
• Supporting CX Solutions & GTM: Develop CX messaging, value propositions, and customer-ready content; support sales and regional teams with CX offerings and case studies.
• Practice Development: Build reusable assets, frameworks, templates, and knowledge repositories for the CX practice.

Job description

Job Description

Key Responsibilities

1. CX Research & Insights
   • Conduct ongoing research on global CX trends, evolving customer expectations, industry benchmarks, and emerging digital technologies.
   • Analyze customer pain points, market shifts, and competitor CX strategies to identify gaps and opportunities.
   • Prepare insight reports, briefs, and thought leadership to support the CX Strategist and the broader CX practice.
2. Customer Engagement & Ideation
   • Engage directly with customers, sales teams, and regional business leaders to understand business priorities and CX challenges.
   • Facilitate discussions on CX transformation opportunities and translate insights into actionable concepts.
   • Ideate and conceptualize new CX approaches, solutions, and use cases influenced by customer interactions and market research.
3. Collaboration with CX UI/UX & Mobile Technical Leads
   • Work closely with UI, UX, and Mobile practice leaders to conceptualize and shape CX solution prototypes.
   • Assist in defining functional workflows, experience maps, and user journeys.
   • Participate in POC creation—from early ideation through prototype validation.
4. Supporting CX Solutions & Go-to-Market (GTM)
   • Develop structured CX solution messaging, value propositions, and customer-ready content.
   • Support sales, pre sales, and regional teams by presenting CX offerings, frameworks, and case studies.
   • Act as a bridge between the CX practice and field teams to improve awareness, adoption, and pipeline development.
5. Practice Development
   • Contribute to building reusable assets, frameworks, templates, and accelerators to strengthen the overall CX practice.
   • Maintain and organize the knowledge repository of research, presentations, POCs, and CX collateral.

At IBS Software, you can look forward to:

• Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics domain
• Working with the latest technologies & cutting edge tools to redefine the travel sector
• Enjoying the many benefits of a stable SaaS based product company
• Partnering with some of the biggest airlines, busiest airports, top tour & cruise providers, well known hotel chains, and large energy companies to augment their mission-critical operations
• A diverse, global work culture with some of the brightest minds in the industry
• A competitive benefits package, flexible work life polices, transparent rewards & recognitions, continuous learning and development, medical benefits, and fun at work policies.

Equal Employment Opportunity Statement

IBS Software is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

Job Info

• Job Identification 2837
• Posting Date 07/10/2026, 07:42 AM
• Locations IBS Campus Infopark, Cochin, Kerala, 682042, IN