CX Solutions Consultant

Naviq; Ernakulam; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Benefits package

Flexible work life policies

Learning & development

Medical benefits

Rewards & recognitions

Job summary

IBS Software in Cochin (Kochi), India, seeks a CX Solutions Consultant with 5–8 years of CX experience to drive research, engage customers, and shape CX strategies across platforms. The role involves collaborating with UI/UX and mobile leads, defining workflows, and contributing to POC creation and GTM content.

You will support sales teams with CX offerings, case studies, and frameworks, while building reusable assets to strengthen the overall CX practice in a dynamic SaaS environment.

Qualifications

• 5-8 years of CX domain experience.

Responsibilities

• CX Research & Insights: research global CX trends, analyze pain points, prepare reports.
• Customer Engagement & Ideation: engage with customers and sales teams, translate insights into concepts.
• Collaboration with CX UI/UX & Mobile Leads: work with UI/UX and mobile leads, define workflows and user journeys.
• Supporting CX Solutions & GTM: develop messaging, support sales, present CX offerings and case studies.
• Practice Development: build reusable assets, maintain CX collateral.

Job description

Job Title

CX Solutions Consultant

Location (s)

Cochin

Years of Experience

5-8 YEARS

Job Description

1. ​CX Research & Insights
   • Conduct ongoing research on global CX trends, evolving customer expectations, industry benchmarks, and emerging digital technologies.
   • Analyze customer pain points, market shifts, and competitor CX strategies to identify gaps and opportunities.
   • Prepare insight reports, briefs, and thought leadership to support the CX Strategist and the broader CX practice.
2. ​Customer Engagement & Ideation
   • Engage directly with customers, sales teams, and regional business leaders to understand business priorities and CX challenges.
   • Facilitate discussions on CX transformation opportunities and translate insights into actionable concepts.
   • Ideate and conceptualize new CX approaches, solutions, and use cases influenced by customer interactions and market research.
3. ​Collaboration with CX UI/UX & Mobile Technical Leads
   • Work closely with UI, UX, and Mobile practice leaders to conceptualize and shape CX solution prototypes.
   • Assist in defining functional workflows, experience maps, and user journeys.
   • Participate in POC creation—from early ideation through prototype validation.
4. ​Supporting CX Solutions & Go-to-Market (GTM)
   • Develop structured CX solution messaging, value propositions, and customer-ready content.
   • Support sales, pre sales, and regional teams by presenting CX offerings, frameworks, and case studies.
   • Act as a bridge between the CX practice and field teams to improve awareness, adoption, and pipeline development.
5. ​Practice Development
   • Contribute to building reusable assets, frameworks, templates, and accelerators to strengthen the overall CX practice.
   • Maintain and organize the knowledge repository of research, presentations, POCs, and CX collateral.

At IBS Software, you can look forward to:

• ​Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics domain
• ​Working with the latest technologies & cutting edge tools to redefine the travel sector
• ​Enjoying the many benefits of a stable SaaS based product company
• ​Partnering with some of thebiggest airlines, busiest airports, top tour & cruise providers, well known hotel chains, and large energy companies to augment their mission‑critical operations
• ​A diverse, global work culture with some of the brightest minds in the industry
• ​A competitive benefits package, flexible work life polices, transparent rewards & recognitions, continuous learning and development, medical benefits, and fun at work policies.

Equal Employment Opportunity Statement

IBS Software is an equal employment opportunity employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity,disability and protected veteran’s status or any other characteristic protected by law.