CX - Director

PwC Acceleration Center India

Bengaluru

On-site

INR 4,000,000 - 7,000,000

Full time

14 days+

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Job summary

A leading consulting firm is seeking a Director to join their Oracle Lead to Revenue team in Bengaluru, Karnataka. This role focuses on leading large-scale Oracle Customer Experience transformation initiatives, enhancing customer engagement, and building a high-performing team. The ideal candidate will have at least 15 years of experience, a Bachelor's degree in a relevant field, and proficiency in English. Join a dynamic environment dedicated to innovation and professional development.

Qualifications

15 years of experience required.
Oral and written proficiency in English required.
English proficiency (oral and written) required.

Responsibilities

Define and implement strategy for Oracle Customer Experience solutions.
Provide leadership for digital transformation initiatives.
Enhance customer engagement with operational management.
Lead large-scale Oracle CX transformation programs.
Build a culture of continuous improvement.
Collaborate with business stakeholders.
Identify process enhancements and efficiencies.
Commit to professional integrity and service excellence.

Skills

Respond effectively to diverse perspectives

Utilize a range of tools and methodologies

Employ critical thinking

Understand broader project objectives

Develop understanding of changing business context

Use self-reflection for personal development

Interpret data for insights

Maintain professional and technical standards

Education

Bachelor's Degree in Business, Technology, Computer Science or related

MBA preferred

Tools

Oracle Cloud certifications

Salesforce or other CRM ecosystems

CRM platforms

AI/ML CX tools

Job description

Join to apply for the CX - Director role at PwC Acceleration Center India.

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As an Oracle lead to revenue at PwC, you will focus on working with Oracle's suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction. You will be responsible for implementing and configuring Oracle lead management, sales automation, marketing automation, and customer experience solutions to meet the specific needs of an organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear; you ask questions, and you use these moments as opportunities to grow.

Skills

Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various AC services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Oracle Lead to Revenue team you will define the strategy and operational management of Oracle Customer Experience solutions across the enterprise. As a Director you will provide visionary leadership, drive digital transformation initiatives, and enhance customer engagement while maintaining seamless collaboration with business stakeholders. This position presents an exciting opportunity to lead large‑scale Oracle CX transformation programs and build a dynamic team culture focused on innovation and continuous improvement.

Responsibilities

Define and implement the strategy for Oracle Customer Experience solutions across the enterprise.
Provide visionary leadership to drive digital transformation initiatives.
Enhance customer engagement through clear operational management.
Lead large‑scale Oracle CX transformation programs with a focus on innovation.
Build and nurture a top‑performing team culture centered on continuous improvement.
Collaborate seamlessly with business stakeholders to achieve strategic goals.
Identify opportunities for process enhancements and efficiencies.
Maintain a commitment to professional integrity and excellence in service delivery.

What You Must Have

Bachelor's Degree in Business, Technology, Computer Science, or related domain (MBA preferred).
15 years of experience.
Oral and written proficiency in English required.

What Sets You Apart