Customer Training Coordinator – HVDC

Hitachi Energy Ltd.; Chennai District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Hitachi Energy Ltd. seeks a Customer Training Coordinator for HVDC to plan, deliver, and continuously improve technical training for customers. You will work with HVDC engineering, project management, and sales to tailor programs, develop materials, and coordinate delivery across in-person and virtual formats.

You’ll lead hands-on instruction, assess training effectiveness, and maintain records while staying current with HVDC technology. Domestic and international travel up to 30–40% is expected.

Qualifications

• 3–5 years of experience in a technical training role.
• Strong understanding of HVDC systems and operation.
• Proven experience developing and delivering technical training content.
• Fluent in English; strong communication and presentation skills.
• Willingness to travel 30–40% domestically and internationally.

Responsibilities

• Collaborate with HVDC engineering, project management, and sales to identify training needs and create plans.
• Design, develop, and update training materials including presentations, manuals, exercises, and assessments.
• Schedule and coordinate all aspects of training delivery—classroom, lab, virtual—plus equipment and logistics.
• Deliver engaging technical training sessions to operators, technicians and engineers.
• Provide hands-on instruction on HVDC operation, maintenance, troubleshooting, and safety.
• Evaluate training effectiveness via feedback, assessments, and follow-up actions.
• Maintain accurate records of training activities, attendance, and certifications.
• Stay current with HVDC advancements and incorporate updates; act as primary contact for inquiries.

Skills

Technical training

Presentation skills

Communication skills

English proficiency

Travel readiness

Education

Electrical Engineering

Power Systems Engineering

Tools

PowerPoint

E-learning platforms

Job description

The Opportunity:

Hitachi, Ltd. is seeking a Customer Training Coordinator for our High Voltage Direct Current (HVDC) division. This role is responsible for the effective planning, organization, and delivery of technical training programs to our HVDC customers, ensuring they are proficient in the operation and maintenance of Hitachi HVDC systems.

How you’ll make an impact:

• Collaborate with HVDC engineering, project management, and sales teams to identify customer training needs and develop comprehensive training plans.
• Design, develop, and update training materials, including presentations, manuals, exercises, and assessments, tailored to specific HVDC technologies and customer requirements.
• Schedule and coordinate all aspects of training delivery, including instructor availability, classroom/lab setup (virtual and in-person), equipment requirements, and logistical arrangements for participants.
• Deliver engaging and effective technical training sessions to diverse customer audiences, ranging from operators and technicians to engineers, ensuring a high level of comprehension and practical skill development.
• Provide hands‑on instruction and practical exercises related to HVDC system operation, maintenance, troubleshooting, and safety procedures.
• Evaluate training effectiveness through feedback mechanisms, assessments, and follow‑up activities, and implement improvements as necessary.
• Maintain accurate records of training activities, participant attendance, and certifications.
• Stay current with advancements in HVDC technology and incorporate relevant updates into training programs & Act as a primary point of contact for customer inquiries regarding HVDC training & Travel internationally as required to deliver on‑site training at customer locations. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's degree in Electrical Engineering, Power Systems Engineering, or a related technical field.
• Minimum of 3-5 years of experience in a technical training role, preferably within the power generation, transmission, or industrial automation sectors.
• Strong understanding of High Voltage Direct Current (HVDC) systems, including converters, control systems, protection, and operational principles.
• Proven experience in developing and delivering technical training content to adult learners.
• Excellent presentation, communication, and interpersonal skills with the ability to explain complex technical concepts clearly and concisely.
• Proficiency in creating engaging training materials using various software tools (e.g., PowerPoint, e-learning platforms).
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a global team.
• Fluency in English is required; proficiency in other languages is a plus.
• Willingness and ability to travel domestically and internationally up to 30-40% of the time.

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.