Customer Training Coordinator – HVDC

Hitachi, Ltd.; Chennai District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Hitachi, Ltd. seeks a Customer Training Coordinator for its HVDC division to plan, organize and deliver technical training ensuring customers can operate and maintain Hitachi HVDC systems effectively.

You will collaborate with HVDC engineering, project management and sales to identify training needs, develop materials, schedule sessions (in-person and virtual), and assess training impact. Occasional domestic and international travel of 30–40% is required.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• 3–5 years in a technical training role.
• Strong HVDC knowledge and ability to translate complex topics to adult learners.
• Excellent presentation, communication, and interpersonal skills.

Responsibilities

• Plan and deliver HVDC customer training programs.
• Develop training materials and assessments.
• Coordinate scheduling and logistics for in-person and virtual sessions.
• Deliver hands-on instruction and practical exercises.
• Track attendance, certifications and training feedback.

Skills

Training coordination

Curriculum development

Presentation skills

Communication

Project management

Travel readiness

English fluency

Education

Bachelor's degree in Electrical Engineering or related field

Tools

PowerPoint

E-learning platforms

Job description

The Opportunity:

Hitachi, Ltd. is seeking a Customer Training Coordinator for our High Voltage Direct Current (HVDC) division. This role is responsible for the effective planning, organization, and delivery of technical training programs to our HVDC customers, ensuring they are proficient in the operation and maintenance of Hitachi HVDC systems.

How you’ll make an impact:

• Collaborate with HVDC engineering, project management, and sales teams to identify customer training needs and develop comprehensive training plans.
• Design, develop, and update training materials, including presentations, manuals, exercises, and assessments, tailored to specific HVDC technologies and customer requirements.
• Schedule and coordinate all aspects of training delivery, including instructor availability, classroom/lab setup (virtual and in‑person), equipment requirements, and logistical arrangements for participants.
• Deliver engaging and effective technical training sessions to diverse customer audiences, ranging from operators and technicians to engineers, ensuring a high level of comprehension and practical skill development.
• Provide hands‑on instruction and practical exercises related to HVDC system operation, maintenance, troubleshooting, and safety procedures.
• Evaluate training effectiveness through feedback mechanisms, assessments, and follow‑up activities, and implement improvements as necessary.
• Maintain accurate records of training activities, participant attendance, and certifications.
• Stay current with advancements in HVDC technology and incorporate relevant updates into training programs & Act as a primary point of contact for customer inquiries regarding HVDC training & Travel internationally as required to deliver on‑site training at customer locations. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's degree in Electrical Engineering, Power Systems Engineering, or a related technical field.
• Minimum of 3-5 years of experience in a technical training role, preferably within the power generation, transmission, or industrial automation sectors.
• Strong understanding of High Voltage Direct Current (HVDC) systems, including converters, control systems, protection, and operational principles.
• Proven experience in developing and delivering technical training content to adult learners.
• Excellent presentation, communication, and interpersonal skills with the ability to explain complex technical concepts clearly and concisely.
• Proficiency in creating engaging training materials using various software tools (e.g., PowerPoint, e-learning platforms).
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a global team.
• Fluency in English is required; proficiency in other languages is a plus.
• Willingness and ability to travel domestically and internationally up to 30-40% of the time.