Customer Support Trainee

Jungleworks Inc; Mohali; On-site; INR 167,000 - 246,000; Part time

Job summary

Jungleworks Inc. is seeking a Customer Success Intern to support client relationships, resolve queries, drive product adoption, and ensure a smooth customer experience.

You will gain hands-on exposure to customer communication, SaaS products, account management, and client success. The role involves assisting in onboarding, understanding client needs, coordinating with cross-functional teams, and following up to ensure timely resolutions.

Qualifications

• Pursuing or recently completed degree in any field.
• Strong written and verbal communication skills.
• Ability to manage multiple client requests with attention to detail.

Responsibilities

• Assist in managing client accounts and maintaining regular communication with customers.
• Support onboarding and implementation for new clients.
• Understand customer requirements, challenges, and product needs.
• Respond to customer queries and coordinate with internal teams for resolution.
• Follow up with clients to ensure timely resolution of issues and requests.
• Monitor customer engagement, product usage, and account health.
• Identify opportunities to improve product adoption and client success.
• Prepare reports related to customer accounts and engagement.

Job description

Job Description:

Role Overview

We are looking for a Customer Success Intern to support our team in managing client relationships, resolving customer queries, driving product adoption, and ensuring a smooth customer experience. This role will give you hands‑on exposure to customer communication, SaaS products, account management, and client success.

Key Roles & Responsibilities

• Assist in managing client accounts and maintaining regular communication with customers.
• Support the onboarding and implementation process for new clients.
• Understand customer requirements, challenges, and product needs.
• Respond to customer queries and coordinate with relevant internal teams for resolution.
• Follow up with clients to ensure timely resolution of issues and requests.
• Assist in monitoring customer engagement, product usage, and account health.
• Support the team in identifying opportunities to improve product adoption.
• Conduct regular client follow-ups and account health checks.
• Coordinate with Product, Tech, Support, Sales, and Operations teams to resolve client issues.
• Assist in handling escalations and ensuring proper follow-up until closure.
• Collect customer feedback and share relevant insights with the team.
• Maintain updated customer information, communication records, and account details in CRM/tools.
• Assist in preparing reports related to customer accounts, engagement, retention, and product usage.
• Support the team in identifying opportunities for upselling, cross-selling, and account growth.
• Take ownership of assigned customer requests and ensure timely follow-ups.

Key Success Metrics

• Customer Satisfaction
• Timely Query & Issue Resolution
• Client Engagement & Follow-ups
• Product Adoption
• Successful Client Onboarding
• Account Retention Support
• Quality of Customer Communication