Customer Support Team Member

Tata Consultancy Services; Kolkata District; On-site; INR 350,000 - 520,000; Full time

Job summary

Tata Consultancy Services seeks a Back-Office Associate to support and streamline operations from Kolkata. You will handle international customer interactions, collaborate with internal stakeholders, and ensure accurate daily outputs while meeting deadlines.

Proficiency in MS Office and strong communication are essential to produce timely reports across multiple accounts. The role focuses on back-office reform, confidentiality, and effective cross-unit collaboration to maintain service standards

Qualifications

• Experience in handling international customers.
• Managing of client and internal stake holders.
• Excellent communication skills.
• Good working experience in MS Office Excel, Word, PPT.
• Ability to handle confidential information discreetly and professionally.
• Ability to read, comprehend and respond to emails and calls.

Responsibilities

• Reform and execute back-office operations and processes.
• Ensure accuracy in daily work and meet time limits.
• Build solid relationships across all units at various account levels.
• Ascertain the accuracy and quality of work.
• Produce various reports for stakeholders.

Skills

Communication skills

MS Office

Confidential handling

Email & calls

International customers

Stakeholder management

Job description

Job Requirement:

• Experience in handling international customers
• Managing of client and internal stake holders

Technical Skills:

• Excellent communication skills
• Good working experience in MS office Excel, Word, PPT
• Ability to handle confidential information in a discreet, professional manner
• Ability to read comprehend and responds to emails and calls

Job Description:

• Reform and execute back-office operations and processes
• Ensure accuracy in daily work and meet time limits
• Build solid relationships across all units at various account levels
• Ascertain the accuracy & work standard
• Responsible in producing various reports for various stakeholders.