CUSTOMER SUPPORT SPECIALIST – US HEALTHCARE

Zoho; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Zoho in Mumbai is seeking a Customer Support Specialist for its US Healthcare division. You will be the primary contact for providers and patients, handling medical billing and claims inquiries within a fast-paced BPO environment.

The role emphasizes accuracy, confidentiality, and high-quality service delivery. Ideal candidates have around 2.5 years in Healthcare BPO with expertise in Medical Billing, Claims Processing and Revenue Cycle Management, plus strong communication skills for

Qualifications

• 2.5 years hands-on experience in Healthcare BPO, US healthcare operations.
• Proficient in medical billing, claims processing and Revenue Cycle Management (RCM).
• Experience in provider and patient support.
• Excellent verbal and written communication for high-volume calls.
• Strong problem-solving and ability to manage multiple tasks.
• Commitment to delivering superior service outcomes.

Responsibilities

• Manage and resolve complex medical billing inquiries and claims processing issues for both providers and patients.
• Provide comprehensive support throughout the Revenue Cycle Management (RCM) process, ensuring accuracy and compliance with industry standards.
• Act as the first line of defense for provider and patient concerns, offering timely solutions to maintain high satisfaction levels.
• Handle a high volume of inbound calls with professionalism, demonstrating excellent verbal and written communication skills.
• Collaborate with internal teams to troubleshoot and resolve billing discrepancies or claim denials efficiently.
• Utilize strong multitasking abilities to prioritize tasks and meet strict deadlines in a dynamic BPO setting.
• Maintain detailed records of all customer interactions and transactions with precision and confidentiality.

Skills

Medical billing

Claims processing

Revenue Cycle Management

Provider support

Patient support

Verbal communication

Written communication

Multitasking

Job description

Job Description

CUSTOMER SUPPORT SPECIALIST – US HEALTHCARE

Summary

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our US Healthcare division. In this pivotal role, you will serve as the primary point of contact for providers and patients, ensuring seamless communication and efficient resolution of inquiries related to medical billing and claims. Your expertise will be instrumental in maintaining the integrity of the revenue cycle, fostering strong relationships with healthcare stakeholders, and delivering exceptional service in a fast-paced environment. This position is ideal for a professional with a solid background in healthcare administration who thrives on problem-solving and managing high-volume interactions.

Responsibilities

• Manage and resolve complex medical billing inquiries and claims processing issues for both providers and patients.
• Provide comprehensive support throughout the Revenue Cycle Management (RCM) process, ensuring accuracy and compliance with industry standards.
• Act as the first line of defense for provider and patient concerns, offering timely solutions to maintain high satisfaction levels.
• Handle a high volume of inbound calls with professionalism, demonstrating excellent verbal and written communication skills.
• Collaborate with internal teams to troubleshoot and resolve billing discrepancies or claim denials efficiently.
• Utilize strong multitasking abilities to prioritize tasks and meet strict deadlines in a dynamic BPO setting.
• Maintain detailed records of all customer interactions and transactions with precision and confidentiality.

Requirements

Requirements:

• Possess 2.5 years of hands-on experience within the Healthcare BPO sector, specifically focusing on US healthcare operations.
• Demonstrate proven proficiency in Medical Billing, Claims Processing, and Revenue Cycle Management (RCM).
• Exhibit strong capabilities in Provider Support and Patient Support, with a deep understanding of the healthcare landscape.
• Display exceptional verbal and written communication skills suitable for high-volume call handling environments.
• Showcase advanced problem-solving abilities and the capacity to manage multiple tasks simultaneously without compromising quality.
• Have a track record of excellent customer handling and a commitment to delivering superior service outcomes.