Support Executive (India Night Shift)

Inkle; Bengaluru; On-site; INR 335,000 - 536,000; Full time

Benefits offered by this job

Stock options

Health insurance

Relocation allowance

Leave policy

Work-from-home days

MacBooks & monitors

Job summary

Inkle is seeking a Customer Support Executive (Night Shift) in Bangalore to serve as the frontline for client interactions. You will onboard new customers, respond to queries via our chat tool, and coordinate with internal teams to ensure timely tax filings and bookkeeping deliverables.

The role emphasizes exceptional customer service, strong English communication, meticulous attention to detail, and a proactive, self-driven approach, with a willingness to work night shifts.

Qualifications

• Experience is not required, but you must have the following characteristic traits.
• Strong ability to communicate in English and foster positive business relationships.
• Very focused on attention to detail.
• Highly organized and with the ability to multitask.
• Self-driven and proactive nature.
• Willingness to work night shift constantly.

Responsibilities

• Onboard new customers who have been converted by the sales team.
• Respond throughout the day on our proprietary chat tool to customer queries.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
• Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
• Continuously feed back process improvements to the Product team so they can build them.

Job description

About Inkle:

Inkle is a US tax & accounting software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. Inkle launched in 2022, and already serves well over 500 US companies, and we’re growing fast. We’re backed by leading global VC funds.

About Inkle:

Inkle is a US tax & accounting software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. Inkle launched in 2022, and already serves well over 500 US companies, and we’re growing fast. We’re backed by leading global VC funds.

About the team and this role:

The Support Team is the frontline of Inkle’s customer experience. We are the first point of contact for clients, helping them resolve queries, understand their filings, and stay on top of important deadlines. As a Customer Support Executive (Night Shift), you will ensure seamless communication with clients, provide accurate and timely updates, and coordinate with internal teams to deliver high-quality support. This role requires attention to detail, proactive follow-ups, and a strong commitment to client satisfaction.

Responsibilities:

• Onboard new customers who have been converted by the sales team.
• Respond throughout the day on our proprietary chat tool to customer queries.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
• Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
• Continuously feed back process improvements to the Product team so they can build them.

Who we’re looking for:

Experience is not required, but you must have the following characteristic traits:

• An obsessive interest in customer service excellence.
• Strong ability to communicate in English and foster positive business relationships.
• Very focused on attention to detail.
• Highly organized and with the ability to multitask.
• Self-driven and proactive nature.
• Willingness to work night shift constantly.

Benefits that we’ll provide:

• Highly competitive salary: Inkle offers a competitive compensation package benchmarked to local norms in Bangalore and San Francisco.
• Stock option scheme - all Inkle employees receive generous stock options with very favourable terms.
• Health insurance - all Inkle employees are covered under Group Medical Insurance policy.
• Relocation allowance - Inkle provides a one-time expense allowance to cater for moving costs when you join the office in Bangalore.
• Inkle has a very generous leave policy. This includes 1 day of Period Leave per month for all female employees.
• Inkle employees are granted 10 work-from-home days (per year pro-rated). This is on top of their leave.
• A comfortable, fun and safe office environment in the heart of Bangalore with great transport links and eateries nearby.
• All employees receive Macbooks and external monitors as required.

Diversity Statement:

Inkle is committed to building a diverse and inclusive culture that promotes our belief in humanity excelling when we celebrate our differences. We are an equal opportunity provider and invite applicants from all backgrounds.