Customer Support Representative

CommScope Solutions India Pvt Ltd; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

CommScope Solutions India Pvt Ltd is seeking a Customer Support Representative in Bengaluru to manage orders from receipt through invoicing, resolve order issues, and provide product information to customers, partners, and the sales organization.

The role requires handling daily metrics and coordinating with internal teams on scheduling and potential issues, while continuously improving processes and customer satisfaction.

Qualifications

• Graduate with preferably 5+ years of relevant experience.
• Experience in Order processing/Order management.
• SAP (SD) module.

Responsibilities

• Follow established procedures to ensure effective operations within the Customer Service department.
• Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
• Resolve customer order issues using process knowledge and problem-solving skills.
• Report and manage daily metrics.
• Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
• Provide support and backup assistance to peers.
• Communicate with internal teams on order scheduling and potential issues.
• Set customer expectations and priorities for the supply chain.
• Support quality and warranty processes as needed.
• Guide customers toward higher revenue and margin products when appropriate.
• Participate in ongoing training on products, processes, and business skills.

Skills

Order processing

Problem solving

Education

Graduate

Tools

SAP SD

MS Office

Job description

Customer Support Representative

How You'll Help Us Connect the World: Follow established procedures to ensure effective and efficient operations within the Customer Service department. Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes. Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status. Resolve customer order issues using process knowledge and problem-solving skills. Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization. Provide product literature and documentation when appropriate. Report and manage daily metrics. Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries. Provide support and backup assistance to peers. Communicate with internal teams on order scheduling and potential issues. Set customer expectations and priorities for the supply chain. Identify opportunities to improve efficiency and enhance customer satisfaction. Support quality and warranty processes as needed. Guide customers toward higher revenue and margin products when appropriate. Participate in ongoing training on products, processes, and business skills. Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors. Support and participate in overall business development activities. Continuously improve communication methods and tools. Perform other duties as required by business needs.

Required Qualifications for Consideration

• Graduate with preferably 5+ years of relevant experience
• Experience in Order processing/Order management.
• SAP (SD) module.

You Will Excite Us If You Have

• SAP (MM) experience is a good to have.
• Hands on experience in MS Office.

Why CommScope

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

Experience Level Mid Level