Customer Support Officer

Mphasis; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Job summary

Mphasis in Pune, Maharashtra, seeks a Customer Support Officer to handle insurance product inquiries, policy explanations, and service requests. You will document interactions and coordinate with internal teams to resolve issues, while maintaining high standards of accuracy and empathy.

The role emphasizes effective communication and adherence to regulatory changes. The ideal candidate will possess solid knowledge of insurance services and experience with CRM systems, ensuring timely follow-up

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• Relevant certifications in insurance or customer service are a plus.
• Demonstrated ability to handle customer inquiries with professionalism and empathy.

Responsibilities

• Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.
• Assist customers in understanding their insurance policies, claims processes, and coverage options.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Conduct follow-ups with customers to ensure satisfaction and address any ongoing concerns.
• Stay updated on industry trends, product knowledge, and regulatory changes affecting the insurance sector.
• Participate in training sessions and workshops to enhance communication and customer service skills.
• Provide feedback to management on customer trends and potential areas for service improvement.

Skills

Insurance products knowledge

Excellent communication

Explain complex information clearly

CRM tools proficiency

Attention to detail

Education

Bachelor's degree in Business Administration/Communications or related field

Certifications in insurance or customer service (plus)

Tools

CRM systems

Customer support software

Ticketing systems

Job description

Job Title: Customer Support Officer Designation: Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities

• Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.
• Assist customers in understanding their insurance policies, claims processes, and coverage options.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Conduct follow-ups with customers to ensure satisfaction and address any ongoing concerns.
• Stay updated on industry trends, product knowledge, and regulatory changes affecting the insurance sector.
• Participate in training sessions and workshops to enhance communication and customer service skills.
• Provide feedback to management on customer trends and potential areas for service improvement.

Mandatory Skills

• Strong knowledge of insurance products and services.
• Excellent written and verbal communication skills.
• Ability to convey complex information in a clear and concise manner.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

Preferred Skills

• Experience in a customer support role within the insurance industry.
• Familiarity with CRM systems and customer support platforms.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• Relevant certifications in insurance or customer service are a plus.
• Demonstrated ability to handle customer inquiries with professionalism and empathy.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to [e-mail] and let us know your contact information and the nature of your request.