Technical Support Engineer - Service Desk

Mphasis Ltd; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Mphasis Ltd seeks a Technical Support Engineer for Service Desk in Pune. The role requires 1–2 years of IT Service Desk experience, strong technical troubleshooting, and excellent English communication. Candidates should be willing to work in rotational or flexible shifts as per business needs, based in Pune.

The team supports various OS and tools including MDM, VPN, Office 365, Exchange and SharePoint, with emphasis on customer satisfaction and timely resolutions.

Qualifications

• Minimum 1–2 years IT Service Desk experience.
• Technical knowledge with troubleshooting skills.
• Excellent English-speaking skills.
• Willing to work in rotational/flexible shifts.

Responsibilities

• Active listening and probing skills.
• Effective business communication.
• Navigate ticketing tools and knowledge base articles.

Skills

Operating Systems

Desktop

Laptop

MDM

MFA

Office 365

Password reset

MS Office

Printer

COTS Apps

Exchange Server

VPN

VOIP

SharePoint

Education

Any graduate

Job description

Technical Support Engineer -SD Job Description

Role: Technical Support – Service Desk

Location: Pune

Who are we looking for? Candidates with a minimum 1 to 2 years of IT Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills; and willing to work in rotational shifts and/or flexible shifts as per business requirement.

Technical Skills

• Operating Systems
• Desktop
• Laptop
• MDM
• MFA
• Office 365
• Password reset management
• MS Office
• Printer
• COTS Applications
• Exchange Server
• VPN
• VOIP
• other end devices and SharePoint

Process Skills

• Active listening and probing skills.
• Effective business communication skills.
• Navigate through ticketing tools and knowledge base articles.

Behavioral Skills

• Receptive for feedback and willing to learn.
• Positive attitude and team player.

Qualification: Any graduate.

What’s in for you?

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation.

About the practice/ Project:

Leading HR solutions company.

Who are we? Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.