Customer Support Executive - Voice Process (Australia Region)

Phykon; Thiruvananthapuram; On-site; INR 300,000 - 420,000; Full time

Job summary

Phykon is seeking a dedicated Customer Support Executive to manage a team of representatives providing top-notch customer service and after-sales support. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service processes.

The role requires 1–3 years of experience in customer support, a Bachelor's degree in any field, and proficiency with CRM systems.

Qualifications

• Bachelor’s degree in any field.
• 1–3 years of experience in customer support.
• Excellent interpersonal, written, and oral communication skills.
• Proven ability to lead and manage a team.
• Familiarity with CRM systems.

Responsibilities

• Manage a team of customer support representatives.
• Oversee the entire customer service process.
• Resolve customer complaints and issues promptly.
• Develop and implement customer service policies and procedures.
• Plan and facilitate training sessions to standardize service delivery.
• Monitor individual and team performance.
• Conduct quality assurance surveys with customers and provide feedback to the team.
• Maintain comprehensive product knowledge to enhance customer support.
• Foster a positive and productive work environment for the team.

Skills

Team leadership

Communication skills

CRM systems

Education

Bachelor’s degree

Tools

CRM software

Job description

Customer Support Executive - Voice Process (Australia Region)

1 to 3 Years

Thiruvananthapuram

Full-Time

Designation: Customer Support Executive

Experience: 1-3 years

Shift: Rotational (4:30 am to 1:30 pm and 5:30 am to 2:30 pm)

Qualification: Graduation in any stream

Job Summary: Phykon is seeking a dedicated Customer Support Executive to manage a team of representatives providing top-notch customer service and after-sales support. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service processes.

Responsibilities:

• Manage a team of customer support representatives.
• Oversee the entire customer service process.
• Resolve customer complaints and issues promptly.
• Develop and implement customer service policies and procedures.
• Plan and facilitate training sessions to standardize service delivery.
• Monitor individual and team performance.
• Conduct quality assurance surveys with customers and provide feedback to the team.
• Maintain comprehensive product knowledge to enhance customer support.
• Foster a positive and productive work environment for the team.

Requirements:

• Bachelor’s degree in any field.
• 1-3 years of experience in customer support.
• Excellent interpersonal, written, and oral communication skills.
• Proven ability to lead and manage a team.
• Familiarity with CRM systems.
• Knowledge of mediation and conflict resolution techniques is a plus.