Customer Support Executive - Voice

ABC First; Bengaluru; On-site; INR 220,000 - 300,000; Full time

Job summary

ABC FIRST is seeking a dedicated Customer Support Executive - Voice to join our Bengaluru on-site team. The role handles inbound and outbound calls, answers inquiries, and provides timely resolutions while upholding high service standards.

You will document interactions, update CRM records, and escalate issues as needed, collaborating with colleagues to improve support quality. Strong English and local language communication is essential.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathetic communication and problem-solving.
• Candidates should possess skills in Customer Satisfaction and Online Support, ensuring consistent follow-up and quality service across channels.
• Candidates should possess Technical Support capabilities, including basic troubleshooting and clear explanation of solutions to customers.
• Excellent verbal communication skills in English and local languages, with a clear and professional telephone manner.
• Ability to work on-site in Bengaluru, manage shifts if required, and perform effectively in a fast-paced environment.
• Proficiency in using CRM or ticketing tools, and comfort with basic computer operations and data entry.
• Prior experience in voice-based customer support or call center environments is preferred but not mandatory.
• Minimum educational qualification: high school diploma or equivalent; graduate degree in any discipline is an advantage.

Responsibilities

• Handle inbound and outbound voice calls with customers.
• Respond to customer inquiries and provide timely resolutions.
• Document interactions accurately and update support systems.
• Escalate issues to relevant teams when needed.
• Maintain high levels of customer satisfaction and service quality.
• Collaborate with colleagues to improve service delivery.
• Adhere to performance metrics and professional communication.

Skills

Customer support & service

Empathetic communication

Problem-solving

Customer satisfaction

Online support

Technical support

CRM software

Verbal communication

Education

High school diploma or equivalent

Bachelor's degree advantageous

Tools

CRM software

Job description

Company Description

ABC FIRST is a premier consultancy specializing in integrated HR solutions for modern organizations, with a focus on recruitment, HR policy frameworks, compliance, and talent acquisition. The firm partners with businesses to build resilient teams and robust HR structures that support sustainable growth. With a people-first philosophy, ABC FIRST emphasizes trust, confidentiality, and professionalism in every engagement. Its holistic approach aligns organizational goals with HR practices, helping clients optimize compliance, workforce development, and strategic talent management. ABC FIRST combines expertise, integrity, and innovation to deliver measurable business outcomes through tailored consultancy services.

Role Description

This is a full-time, on-site Customer Support Executive - Voice role based in Bengaluru. The role involves handling inbound and outbound voice calls, responding to customer inquiries, and providing timely resolutions while maintaining high service standards. The Customer Support Executive will document interactions accurately, follow established processes, and escalate issues to relevant teams when needed. Daily responsibilities include maintaining customer satisfaction, updating records in support systems, and collaborating with colleagues to improve service quality. The role requires adherence to performance metrics, professional communication, and a customer-centric approach in every interaction.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathetic communication and problem-solving.
• Candidates should possess skills in Customer Satisfaction and Online Support, ensuring consistent follow-up and quality service across channels.
• Candidates should possess Technical Support capabilities, including basic troubleshooting and clear explanation of solutions to customers.
• Excellent verbal communication skills in English and local languages, with a clear and professional telephone manner.
• Ability to work on-site in Bengaluru, manage shifts if required, and perform effectively in a fast-paced environment.
• Proficiency in using CRM or ticketing tools, and comfort with basic computer operations and data entry.
• Prior experience in voice-based customer support or call center environments is preferred but not mandatory.
• Minimum educational qualification: high school diploma or equivalent; graduate degree in any discipline is an advantage.