Customer Support Executive – PhonePe

VRINDA INTERNATIONAL; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

PhonePe is seeking a dedicated Customer Support Executive to act as the primary contact for users and ensure inquiries are addressed promptly. The role requires at least one year of professional experience in a customer-facing capacity and a commitment to delivering high-quality service.

Responsibilities include listening actively, navigating systems with basic computer tools, maintaining meticulous records, and resolving issues with verbal clarity and professionalism to uphold customer

Qualifications

• At least 1 year of experience in a customer-facing role.
• Strong active listening to understand customer needs.
• Solid foundation in basic computer operations and software usage.
• Good data entry and accurate documentation.
• Experience in handling customer support tasks and inquiries.
• Excellent verbal communication for professional interactions.
• Ability to apply problem-solving methods to resolve issues.

Responsibilities

• Actively listen to customer concerns to understand issues before offering solutions.
• Use basic computer applications to navigate systems, retrieve information, and manage support tickets.
• Maintain accurate records of interactions, transactions, and resolutions through data entry.
• Handle incoming customer queries with professionalism and provide clear guidance.
• Communicate clearly with clients to facilitate smooth interactions.
• Analyze reported problems to identify root causes and deliver timely resolutions.
• Deliver high-quality service that aligns with company standards and enhances customer experience.

Skills

Active listening

Verbal communication

Data entry

Customer service

Problem solving

Support tickets

Tools

Basic computer applications

Job description

Summary

We are seeking a dedicated Customer Support Executive to join our team at PhonePe, operating within the Customer Service sector. In this pivotal role, you will serve as the primary point of contact for users, ensuring their inquiries are addressed promptly and effectively. The position is designed for an individual with one year of professional experience who is committed to delivering exceptional service and maintaining high satisfaction levels for our diverse customer base.

Responsibilities

• Actively listen to customer concerns to fully understand the nature of their issues before proceeding with solutions.
• Utilize fundamental computer applications to navigate systems, retrieve information, and manage support tickets efficiently.
• Maintain accurate and organized records of all interactions, transactions, and resolutions through precise data entry and documentation.
• Manage incoming customer queries with professionalism, providing clear guidance and support to resolve concerns.
• Communicate verbally with clients in a clear, concise, and courteous manner to facilitate smooth interactions.
• Analyze reported problems to identify root causes and implement effective resolutions in a timely fashion.
• Deliver consistent, high-quality service that aligns with company standards and enhances the overall customer experience.

Requirements:

• Possess at least one year of relevant work experience in a customer-facing role.
• Demonstrate proficiency in active listening techniques to grasp customer needs accurately.
• Have a solid foundation in basic computer operations and software usage.
• Exhibit strong capabilities in data entry and maintaining detailed documentation.
• Show proven ability in handling customer support tasks and resolving inquiries.
• Display excellent verbal communication skills suitable for professional environments.
• Apply problem-solving strategies to address and mitigate various customer issues.