Site Operations Engineer

SmartRecruiters, Inc.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Relocation support

Job summary

PhonePe Limited is seeking a Data Center Operations professional to maintain and monitor product and data environments, ensuring high service availability. You will analyze incidents, troubleshoot, and implement corrective actions across servers and storage, using iDRAC/ILO and Linux basics.

The role requires 1–2 years in IT/Data Center ops, strong security and change-management discipline, and clear English communication for cross-functional collaboration.

Qualifications

• Bachelor's degree in a technical field with 1-2 years of relevant experience in Data Center Operations, IT Support, or Systems Administration.
• Deep understanding of enterprise server architecture (Dell, HPE) and storage systems.
• Familiarity with basic Linux command line operations and fundamental network troubleshooting.
• Strong focus on security compliance, change management, and data center best practices (hot/cold aisle containment).
• Hands-on experience with remote access technologies: iDRAC & ILO; server configuration and monitoring experience.
• Proficiency in system process monitoring: logs, events, temperature monitoring and performance tuning.
• Strong analytical problem-solving and root cause analysis abilities.
• Excellent written and verbal English communication; technical writing skills.
• Ability to work well in a cross-functional, customer-service oriented team environment

Responsibilities

• Support and perform maintenance across product and data environments/systems.
• Proactively monitor events, investigate issues, analyze solutions, and drive resolution.
• Maintain the network environment; use tools to ensure high service availability.
• Respond to alarms; classify, prioritize, and resolve issues.
• Provide outage notifications and escalation support for timely resolution to relevant teams.

Skills

Data Center Operations

Linux basics

Network troubleshooting

Security compliance

iDRAC & ILO

Root cause analysis

English communication

Team collaboration

Education

Bachelor's degree in a related technical field

Tools

iDRAC

ILO

Linux

RAID

PDU

Job description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

• Support and perform maintenance across product and data environments/systems.
• Proactively monitor events, investigate issues, analyze solutions, and drive problems through to resolution.
• Maintain the network environment; utilize all provided utilities, tools, and applications to ensure high service availability.
• Respond to network/system alarms; take appropriate action to classify, prioritize, and resolve issues.
• Provide critical service outage notifications and escalation issues for timely resolution to appropriate teams.

Qualifications

• Experience: Bachelor's degree or a related technical field with minimum of 1-2 years of experience in Data Center Operations, IT Support, or Systems Administration.
• Hardware Expertise: Deep understanding of enterprise server architecture (e.g., Dell, HPE etc) and storage systems.
• Technical Knowledge: Familiarity with basic Linux command line operations and fundamental network troubleshooting. Understanding of high availability & redundancy: PDU, EFU, server hardware, RAID and network connectivity.
• Process Adherence: Strong operational discipline regarding security compliance, change management processes, and data center best practices (e.g., hot/cold aisle containment).
• Hands-on experience: Remote access technologies: iDRAC & ILO. Network equipment installation, Server configuration and monitoring experience.
• Proficiency in system process monitoring: logs, event evaluations, temperature monitoring and performance tuning.
• Strong analytical problem-solving skills and root cause analysis capabilities.
• Exceptional written and verbal communication skills in English, with technical writing abilities.
• Strong teamwork, cross-team cooperation, and customer-service-oriented mindset.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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