Customer Support Executive – PhonePe

Vrinda International; Gurgaon; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International is seeking a dedicated Customer Support Executive to join our client team at PhonePe in Gurgaon. You will act as the first point of contact for users, addressing inquiries promptly and delivering friendly, solution-focused support.

The role emphasizes accurate documentation and professional communication to enhance customer satisfaction. Ideal candidates have at least one year of relevant experience, strong listening and problem-solving skills, and a solid grasp of basic

Qualifications

• 1+ year of customer-facing work experience.
• Good active listening to understand customer needs.
• Strong basic computer and software skills.
• Accurate data entry and meticulous documentation.
• Proven ability to handle inquiries and resolve issues.
• Excellent verbal communication in professional settings.
• Problem-solving mindset to address diverse customer issues.

Responsibilities

• Actively listen to customer concerns to understand issues before solving.
• Use basic computer tools to navigate systems and manage tickets.
• Maintain accurate records of interactions and resolutions.
• Handle incoming queries with professionalism and clear guidance.
• Communicate clearly with clients to ensure smooth interactions.
• Analyze problems to identify root causes and implement fixes.
• Deliver high-quality service aligned with company standards.

Skills

Active listening

Data entry

Verbal communication

Problem solving

Basic computer operations

Customer service experience

Job description

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Job Description

Summary

We are seeking a dedicated Customer Support Executive to join our team at PhonePe, operating within the Customer Service sector. In this pivotal role, you will serve as the primary point of contact for users, ensuring their inquiries are addressed promptly and effectively. The position is designed for an individual with one year of professional experience who is committed to delivering exceptional service and maintaining high satisfaction levels for our diverse customer base.

Responsibilities

• Actively listen to customer concerns to fully understand the nature of their issues before proceeding with solutions.
• Utilize fundamental computer applications to navigate systems, retrieve information, and manage support tickets efficiently.
• Maintain accurate and organized records of all interactions, transactions, and resolutions through precise data entry and documentation.
• Manage incoming customer queries with professionalism, providing clear guidance and support to resolve concerns.
• Communicate verbally with clients in a clear, concise, and courteous manner to facilitate smooth interactions.
• Analyze reported problems to identify root causes and implement effective resolutions in a timely fashion.
• Deliver consistent, high-quality service that aligns with company standards and enhances the overall customer experience.

Requirements

• Possess at least one year of relevant work experience in a customer-facing role.
• Demonstrate proficiency in active listening techniques to grasp customer needs accurately.
• Have a solid foundation in basic computer operations and software usage.
• Exhibit strong capabilities in data entry and maintaining detailed documentation.
• Show proven ability in handling customer support tasks and resolving inquiries.
• Display excellent verbal communication skills suitable for professional environments.
• Apply problem-solving strategies to address and mitigate various customer issues.