Customer Support Executive — Kochi (Malayalam)

SORIL Holdings; Ernakulam; On-site; INR 167,000 - 257,000; Full time

Job summary

SkillRoom Talent is hiring Malayalam-speaking Customer Support Executives for a domestic banking and healthcare helpdesk in Kakkanad, Kochi. The role requires bilingual Malayalam and English communication, day shifts, and a 6-day work week with Saturday off.

Responsibilities include handling inbound calls, resolving insurance eligibility, lab reports and hospital empanelment queries, and updating CRM records while maintaining CSAT and call quality benchmarks.

Qualifications

• Fluency in Malayalam mandatory.
• English proficiency required.
• 12th pass or graduate.
• Saturday off; 6-day work week.
• Kerala-based BPO experience preferred.

Responsibilities

• Handle inbound calls in Malayalam and English for banking and healthcare queries.
• Resolve insurance eligibility, lab reports, and hospital empanelment queries.
• Update all interaction records in the client CRM system.
• Escalate clinical or financial queries to the senior team.
• Maintain CSAT and call quality benchmarks.

Skills

Malayalam

English

Customer Support

Voice Process

Banking

Healthcare

Education

12th pass or graduate

Job description

Customer Support Executive - Kochi (Malayalam)

SkillRoom Talent

1 applicant

Job Description

Hiring Malayalam-speaking Customer Support Executives for a domestic banking and healthcare helpdesk in Kakkanad, Kochi. Language premium for Malayalam + English bilingual candidates. Day shifts with Saturday off.

Responsibilities

• Handle inbound calls in Malayalam and English for banking and healthcare queries
• Resolve insurance eligibility, lab reports, and hospital empanelment queries
• Update all interaction records in the client CRM system
• Escalate clinical or financial queries to the senior team
• Maintain CSAT and call quality benchmarks

Requirements

• Fluency in Malayalam (mandatory) + English
• Hindi helpful but not mandatory
• 12th pass or graduate
• Saturday off - 6-day work week

Preferred Qualifications

• Prior Kerala-based BPO experience in banking or healthcare domain
• Knowledge of Kochi-area hospital and insurance network
• Saturday off
• Growth to Senior CSE

Skills Required

Malayalam English Customer Support Banking Healthcare Helpdesk Voice Process

About SkillRoom Talent

SkillRoom Talent is a leading staffing and placement firm placing candidates in top BPO and corporate companies across India.