Customer Support Executive - Inbound Process

Apex One; Thane, Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Apex One in Thane, Maharashtra is seeking candidates for the CIBIL DA Inbound Process. The role involves handling inbound calls, emails, and chats to provide high-quality customer service and resolve queries effectively.

Candidates must be graduates with at least 6 months experience in inbound or outbound processes. Excellent communication skills and the ability to meet performance targets are essential. Fixed week off on Sundays will be offered.

Qualifications

• Minimum 6 months in Inbound/Outbound process.
• Age Limit: Up to 35 years.

Responsibilities

• Handle inbound customer calls, emails, and chats to resolve their queries and concerns professionally.
• Provide timely and accurate information about products or services to customers.
• Resolve customer complaints and issues efficiently and courteously.
• Collaborate with internal teams to enhance customer experience and satisfaction.
• Maintain high product knowledge to effectively support customers.
• Meet or exceed performance targets set by the company.

Skills

Excellent communication skills

Education

Graduate (Mandatory)

Job description

• Process: CIBIL DA (Data Acquisition) Inbound Process
• Shift: 9:30 AM 6:30 PM
• Week Off: Fixed Sunday
• Qualification: Graduate (Mandatory)
• Experience: Minimum 6 months in Inbound/Outbound process
• Requirement: Excellent communication skills
• Age Limit: Up to 35 years

Roles and Responsibility

• Handle inbound customer calls, emails, and chats to resolvetheir queries and concerns professionally.
• Provide timely and accurate information about products orservices to customers.
• Resolve customer complaints and issues efficiently andcourteously.
• Collaborate with internal teams to enhance customer experienceand satisfaction.
• Maintain high product knowledge to effectively supportcustomers.
• Meet or exceed performance targets set by the company.