Customer Support Executive II Chat Call & Email Process

Bridging Talents; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Bridging Talents is recruiting a Customer Service Executive in Gurugram to handle inquiries across chat, phone and email for a leading retail client.

The role focuses on timely, professional responses, issue resolution by clarifying complaints and identifying best solutions, and maintaining high customer satisfaction. Employment is full-time with potential contractual terms, suitable for candidates seeking stability in a dynamic retail environment.

Qualifications

• Respond to customer queries via chat, call, and email in a timely and professional manner.
• Resolve product or service issues by clarifying complaints, determining cause, and finding best solution.

Responsibilities

• Respond to customer queries via chat, call and email
• Resolve product or service issues by clarifying complaints and finding solutions

Skills

Customer service

Chat support

Email support

Call handling

Problem solving

Job description

Posted: 1 week ago Openings: 1 Applicants: 100+

Respond to customer queries via chat, call, and email in a timely and professional manner.
Resolve product or service issues by clarifying customer complaints, determining the cause, and finding the best solution.

Required Candidate profile

We are hiring a Customer Service Executive for one of our Leading Client in Retail space.

Employment Type: Full Time, Temporary/Contractual

Skills highlighted with ‘‘ are preferred keyskills