Customer Support Executive by Amisha Gupta

NoBroker; Bengaluru; On-site; INR 428,000 - 505,000; Full time

Benefits offered by this job

Performance incentives up to 15,000/mo

Health insurance 1 Lakh/year

Free lunch and snacks

Promotions every 6 months

Rewards program

Career growth to Assistant Manager in

Team-building activities

Employee referral program

Job summary

NoBroker is seeking a Customer Service Executive in Bengaluru (Kaikondrahalli) to be the trusted voice on customers’ property journeys. You will handle calls, resolve queries, and ensure excellent customer experience in a full-time role within the Customer Servicing department.

The role offers a six-day work week, competitive salary (4.28–5.05 LPA) with variable components, health insurance, free meals, and promotional opportunities. Join a growth‑driven PropTech leader in a dynamic team.

Qualifications

• Graduation or equivalent required.
• Excellent verbal and written communication skills required.
• Strong interpersonal and analytical abilities expected.

Responsibilities

• Act as Relationship Manager for paid customers and ensure long-term engagement.
• Handle inbound and outbound calls for 3–4 hours daily in voice-based service.
• Understand customer needs and resolve queries with focus on experience over sales targets.
• Provide regular updates on account progress and use internal tools per guidelines.
• Go the extra mile to ensure customer satisfaction, with performance monitored but not heavily target-based.

Skills

Verbal and written communication

Interpersonal skills

Numerical and analytical ability

Decision-making and problem-solving

Education

Graduation

HSC/12th or 10th

Tools

MS Office (Excel, Word)

Job description

Customer Service Executive

Are you a people-first individual who enjoys helping customers and solving problems? Join our team at NoBroker as a Customer Service Executive and be the trusted voice that helps our customers through their property journey!

Department: Customer Servicing

Location: Kaikondrahalli, Bengaluru (Bangalore)

Position Type: Full-time

Salary Range: 4.28 LPA to 5.05 LPA (inclusive of variable components & based on current relevant experience)

About Us

NoBroker.com, founded in 2014 by Amit, Akhil, and Saurabh, is Indias first Proptech unicorn. Its a brokerage-free platform that directly connects property owners with tenants and buyers, eliminating the need for middlemen. With over 1 crore customers and 5 lakh new users each month, it’s reshaping the real estate market. The platform handles 55,000 transactions monthly, saving INR 1200 crore in brokerage fees each year. Headquartered in Bengaluru, NoBroker operates in key cities like Mumbai, Delhi, Pune, Chennai, and Hyderabad. Recently, it raised USD 210 million, bringing its valuation to over USD 1 billion.

Specific Responsibilities

Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement.

Handle inbound and outbound calls for approximately 3-4 hours daily as part of a voice-based customer service process.

Understand customer needs and assist in resolving queries and finding the right tenant or property, with a strong focus on customer experience rather than hard sales targets.

Provide regular, proactive updates on account/service progress and utilize internal tools while adhering to company guidelines for high-quality service delivery.

Go the extra mile to provide exceptional customer service and ensure customer satisfaction; performance is monitored though the role is not heavily target-based.

Perks & Value Proposition

Performance incentives: Earn performance-based incentives of up to 15,000 per month, over and above your fixed salary.

Health insurance: 1 lakh group insurance per year, fully paid by the company.

Free lunch and snacks: Provided to all employees.

Promotions: Employees are promoted every 6 months, with outstanding performers eligible for promotions every quarter.

Rewards: Monthly recognition and rewards for top performers.

Career growth: Employees can become Assistant Managers in as little as 2 years.

Team-building activities: Regular team parties and an Annual Day outing for all employees.

Employee referral program: Incentives for bringing in new talent.

Educational & Skill-Set Qualifiers

Education: Graduation, HSC (12th) or 10th qualified. Should not be currently pursuing any full-time, part-time, online, or distance-learning course.

Skills: Excellent verbal and written communication, good interpersonal skills, numerical and analytical ability, and strong decision-making and problem-solving skills.

Languages: English mandatory; Hindi, Kannada, Tamil, or Marathi preferred.

Technical skills: Proficient in MS Office (Excel, Word).

Work schedule: 6-day working week - Saturday and Sunday are working days, with one rotational weekly off between Monday and Friday.

Leave policy: Leaves are generally not approved during the first three months of joining, except in case of emergencies.

Other: Should not be currently engaged in any real estate business or property brokerage. Candidates should be able to join within one week, and no later than 10 days from offer.

Why NoBroker?

At NoBroker, we believe in empowering our employees to reach their full potential. Join a dynamic team of professionals who are passionate about changing the real estate landscape.