Customer Support Executive | BPO

Talent Acquaintance; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues with courtesy. You will provide timely information about products/services and build lasting customer relationships.

Collaborating with internal teams, you will resolve complex complaints and maintain strong product knowledge to address concerns. You will be expected to meet performance targets, including quality metrics and sales goals, while staying adaptable in a fast-paced environment and

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment with priorities.
• Strong problem-solving and analytical abilities with attention to detail.
• Proficient in using computer systems and software applications.
• Adaptable to changing priorities and situations.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem solving

Analytical skills

Computer proficiency

Adaptability

Teamwork

Tools

CRM software

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.