Customer Support Executive-Ahmedabad

RENÉE Cosmetics; Ahmedabad District; On-site; INR 279,000 - 390,600; Full time

Job summary

A vibrant cosmetics company in Ahmedabad is seeking a Customer Support Executive to be the first point of contact for customers. This full-time position involves responding to inquiries, resolving complaints, and maintaining records in the CRM system. The ideal candidate should possess excellent English fluency and a positive attitude. Emphasis will be placed on ensuring customer satisfaction and collecting feedback to drive improvements. This entry-level role offers a chance to grow within the personal care industry.

Qualifications

• Exceptional communication skills to handle customer inquiries.
• Experience in customer service roles is preferred.
• Ability to troubleshoot and resolve issues effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product details and troubleshooting.
• Log customer interactions in the CRM system.

Skills

Excellent English Fluency

Positive Attitude

Good Interpersonal Skills

Job description

Customer Support Executive

Direct message the job poster from RENÉE Cosmetics.

Renee Cosmetics is seeking a Dynamic Customer Support Executive for Ahmedabad Location who will serve as the first point of contact for customers seeking assistance with products, services, and troubleshooting issues.

Key Responsibilities

• Respond to customer inquiries via multiple communication channels (phone, email, live chat, social media, etc.).
• Provide accurate and timely information about products, services, or processes.
• Assist customers in navigating the company’s website, troubleshooting technical issues, or clarifying product details.

Problem Resolution

• Address and resolve customer complaints or concerns in a professional and empathetic manner.
• Identify the root causes of customer issues and elevate more complex problems to higher‑level support teams or management.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the solution.

Product or Service Support

• Provide detailed explanations of company products or services and assist customers with basic troubleshooting, returns, exchanges, and refunds.
• Guide customers through product registration, installation, or setup processes.

Documentation & Record Keeping

• Log and maintain accurate records of customer interactions and issues in the company’s CRM system.
• Track and monitor recurring issues and provide feedback to relevant departments to improve service or product quality.

Customer Satisfaction

• Ensure customers have a positive experience with the company by actively listening to their needs and providing timely resolutions.
• Maintain a customer‑centric approach while handling all interactions.

Feedback Collection

• Collect customer feedback on products and services and suggest improvements to management based on customer insights.
• Conduct surveys or follow‑up calls to gauge customer satisfaction and areas for improvement.

Skills

Excellent English Fluency, positive Attitude; Good Interpersonal Skills.

How to Apply

Send your resume and updated Resume to [e-mail].

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Personal Care Product Manufacturing
• Food and Beverage Services