Customer Support Executive

Classic Marble Company; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Classic Marble Company in Mumbai is seeking a Marketing Executive to manage social media platforms, coordinate marketing communications, and support lead generation initiatives.

You will handle social channels like Instagram and Facebook, prepare weekly and monthly reports, and liaise with clients over the phone to ensure timely follow-ups and accurate records.

The role requires strong Excel skills, clear communication, and the ability to coordinate with internal teams on promotional campaigns.

Qualifications

• Proficient in English with strong written and verbal communication.
• Advanced MS Excel skills and familiarity with MS Office.
• Comfortable handling client calls and email communications.
• Ability to maintain accurate and timely reports.

Responsibilities

• Manage Instagram, Facebook, and other social media accounts.
• Monitor and respond to social media inquiries.
• Handle official email communications.
• Prepare weekly and monthly marketing reports.
• Coordinate intervention opportunity calls and maintain records.

Skills

English communication

MS Excel

Phone communication

Reporting

Job description

Job Summary

The Marketing Executive will be responsible for managing social media platforms, handling marketing communications, preparing reports, coordinating promotional activities, and supporting lead generation initiatives.

Role & responsibilities

• Manage Instagram, Facebook, and other social media accounts.


• Monitor and respond to social media inquiries.


• Handle official email communications.


• Prepare weekly and monthly marketing reports.


• Coordinate intervention opportunity calls and maintain records.

Required Skills

• Excellent communication skills in English.


• Proficient in Microsoft Excel and other Microsoft Office applications.


• Comfortable coordinating with clients over phone calls.


• Able to maintain reports accurately and efficiently.

Preferred candidate profile

• Candidates with experience in Voice Process and Blended Process environments will be preferred.


• Excellent verbal and written communication skills are essential.


• Should possess strong email drafting and correspondence skills.


• Demonstrated ability to coordinate effectively with internal and external stakeholders.


• Strong interpersonal, follow-up, and organizational skills with attention to detail.