Customer Support Executive

Brace Technologies Pvt LTD; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Brace Technologies Pvt LTD in Hyderabad is hiring a Customer Support Executive to act as the first point of contact for students. You will handle course-related queries, help with platform usage, and resolve issues through calls and chat, in a fast-paced learning environment.

Requires 1–2 years of experience (Edutech preferred), strong communication, and willingness to learn. Work from office in Somajiguda with rotational shifts; laptop mandatory from candidate.

Qualifications

• 1–2 years experience (Edutech experience preferred)
• Good verbal and written communication skills
• Friendly, polite, and professional attitude

Responsibilities

• Answer student queries via chat/support platform
• Assist with course-related and basic technical questions
• Identify and resolve student issues by taking calls
• Escalate complex issues to senior support when needed
• Stay updated on course offerings, platform changes and policies
• Provide timely and accurate responses to students

Skills

Verbal & written comms

Telugu & English fluency

Customer service

Multitasking

Tools

MS Excel

Job description

CUSTOMER SUPPORT EXECUTIVE ROLE

Job Description Customer Support Executive

Job Role: Customer Support Executive

Experience: 1-2 Years (Edutech experience preferred)

Location: Somajiguda, Hyderabad

Work Mode: Work From Office (WFO)/ Rotational Shifts/ Rotational Weekoff

Laptop is mandatory from Candiadate’s end (Company will not be providing)

Language: Telugu Communication is Mandatory

Job Type: Full-Time

Role Overview:

Act as the first point of contact for students by providing timely support and guidance. Assist learners with course-related and basic technical queries to ensure a smooth and positive learning experience.

Key Responsibilities

• Respond to student queries via chat / support platform.
• Handle questions related to courses, platform usage, and general inquiries.
• Identify, troubleshoot, and resolve student issues by taking calls.
• Escalate complex issues to senior support team when required.
• Stay updated on course offerings, platform changes, and company policies.
• Ensure timely and accurate responses to students.

Requirements

• Good verbal and written communication skills.
• Friendly, polite, and professional attitude.
• Strong problem-solving skills.
• Customer-focused mindset with patience.
• Ability to handle multiple queries in a fast-paced environment.
• Basic understanding of online learning platforms.

Skills Required

• Fluency in Telugu & English.
• Good communication skills.
• Basic knowledge of MS Excel.
• Patience and willingness to learn.