Customer Support Executive

Adama Agricultural Solutions; Hyderabad; Sur place; INR 250 000 - 450 000; Plein temps

Avantages offerts par ce poste

Hyderabad office cab facility

Résumé du poste

ADAMA INDIA Pvt Ltd seeks a Customer Support Executive to assist farmers across India via toll-free helpline and the Reach app. The role involves addressing queries on pesticides, fungicides, herbicides, and PGRs, with responsibilities spanning data entry, solution provision, and field coordination.

Fluent Tamil and Kannada are preferred; Telugu or Hindi or other languages are a plus. Location: Hyderabad with possible local office postings, working hours Mon–Fri 9:00–17:30.

Qualifications

• Strong understanding of agricultural products and farmer needs.
• Proficiency in Tamil and Kannada preferred; Telugu, Hindi, or other languages a plus.
• Strong interpersonal and communication skills.
• Basic computer skills including CRM and MS Office.

Responsabilités

• Handle multilingual calls from farmers nationwide, including Tamil and Kannada.
• Update detailed farmer crop and query records.
• Provide agricultural solutions or escalate to agronomists.
• Coordinate local field visits as needed.
• Follow up to ensure timely resolution of queries.
• Support product promotions and farmer surveys for market insights.
• Collaborate with field sales to align and assist.
• Oversee Reach Kisan Farmer app usage and engagement.
• Monitor social media channels to support marketing efforts.

Description du poste

Role & responsibilities

We are excited to share an opening for the position of Customer Support Executive at our multinational Farmer Service Centre ADAMA INDIA Pvt Ltd. Agri-solutions.

This role is key supporting to farmers across India by addressing their queries through our toll-free helpline and the Adama India Farmer App called - Reach. Adama product range Pesticides/ Fungicides /Herbicides and PGRs

Position: Customer Support Executive
Location: Hyderabad (Head Office) / Local office if available
Working Hours: Monday to Friday, 9:00 AM 5:30 PM (HYD) & Local office timings.
Department: Marketing (Farmer Service centre)
Reporting To: Manager - Farmer Service Centre

Key Highlights of the Role:

• Handle multilingual calls from farmers nationwide both in and outbound calls (Now looking for Tamil and Kannada).
• Update detailed farmer crop and query records.
• Provide agricultural solutions or transfer queries to agronomists.
• Coordinate local field visits as needed.
• Follow up to ensure timely resolution of queries.
• Execute product promotions and conduct farmer surveys to gather market insights.
• Maintain consistent communication and regular follow-ups with the field sales team to ensure alignment and support.
• Manage and oversee activities related to the Reach Kisan Farmer app to enhance user engagement and functionality.
• Monitor and follow up on social media platforms, including YouTube and Facebook pages, to support digital marketing efforts.

Candidate Profile:

• Strong understanding of agricultural products, farming practices, and farmer needs.
• Proficiency in Tamil and Kannada preferred Telugu, Hindi, or any other languages is a plus.
• Strong interpersonal skills with the ability to handle customer queries effectively and professionally.
• Good listening skills and patience to understand customer needs and provide appropriate solutions.
• Basic computer proficiency, including familiarity with CRM software and MS Office tools.
• Problem-solving mindset with a focus on customer satisfaction.
• Prior experience in a call centre or customer service role is preferred but not mandatory.
• Willingness to work with team.

Additional Perks:

• Competitive salary as per company norms.
• Hyderabad office cab facility connecting most city locations.