Customer Support Executive

JobTrade; Hyderabad; On-site; INR 257,000 - 268,000; Full time

Job summary

JobTrade in Hyderabad is seeking a Customer Support Executive to handle non-voice and semi-voice queries, provide accurate information, and maintain high customer satisfaction. The role requires graduation, English/Hindi/Telugu proficiency, strong written and verbal communication, basic computer skills, and the ability to work in a target-driven environment.

Location is Hitech City, Hyderabad, with day shifts and a monthly salary of ₹23,000–₹24,000.

Qualifications

• Experience: Experienced candidates only.
• Education: Graduation mandatory.
• Languages: English, Hindi, and Telugu.
• Good written and verbal communication skills.
• Basic computer knowledge.
• Strong customer-handling and problem-solving abilities.
• Ability to work effectively in a target-and process-driven environment.

Responsibilities

• Handle customer queries through non-voice and semi-voice channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Handle customer interactions professionally and maintain a high level of customer satisfaction.
• Resolve customer issues within defined timelines and escape complex cases when required.
• Maintain accurate records of customer interactions and resolutions.
• Follow company processes, quality standards, and customer service guidelines.
• Coordinate with internal teams whenever required for issue resolution.

Skills

Customer handling

Written communication

Verbal communication

Problem solving

Basic computer skills

English

Hindi

Telugu

Education

Graduation

Job description

• Handle customer queries through non-voice and semi-voice channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Handle customer interactions professionally and maintain a high level of customer satisfaction.
• Resolve customer issues within defined timelines and escape complex cases when required.
• Maintain accurate records of customer interactions and resolutions.
• Follow company processes, quality standards, and customer service guidelines.
• Coordinate with internal teams whenever required for issue resolution.

Job Role: Customer Support Executive

Job Description

• Handle customer queries through non-voice and semi-voice channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Handle customer interactions professionally and maintain a high level of customer satisfaction.
• Resolve customer issues within defined timelines and escape complex cases when required.
• Maintain accurate records of customer interactions and resolutions.
• Follow company processes, quality standards, and customer service guidelines.
• Coordinate with internal teams whenever required for issue resolution.

Eligibility & Qualifications

• Experience: Experienced candidates only.
• Education: Graduation mandatory.
• Languages: English, Hindi, and Telugu.
• Good written and verbal communication skills.
• Basic computer knowledge.
• Strong customer-handling and problem-solving abilities.
• Ability to work effectively in a target-and process-driven environment.

Job Details

• Process: Customer Support – Non-Voice / Semi-Voice.
• Location: Hitech City, Hyderabad.
• Salary: ₹23,000–₹24,000 per month.
• Shift: Day Shifts.
• Week Off: 1 rotational week off.

Interview Process

• HR Round.
• Operations Round.
• Versant Test.
• Client Round.