Customer Support Executive

30 Sundays; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fast-growing travel startup

Global travel operations exposure

Collaborative team environment

Job summary

30 Sundays is a travel startup focused on crafting unforgettable couple vacations, based in Gurgaon. The Customer Support Executive will handle real-time night-shift queries and coordinate with hotels, transport providers, and suppliers across time zones to ensure smooth travel experiences.

The role demands 1–3 years in customer service or travel operations, calm under pressure, and strong communication skills.

Qualifications

• 1–3 years of experience in customer service or travel operations.
• Comfortable working night shifts.
• Strong problem-solving and communication skills.
• Ability to stay calm in high-pressure situations.
• Travel industry experience is a plus.

Responsibilities

• Handle real-time customer queries during the night shift.
• Provide support to customers traveling across different time zones.
• Manage urgent escalations and resolve issues quickly.
• Coordinate with hotels, transport providers, and suppliers for time-sensitive requests.
• Assist with itinerary disruptions, last-minute changes, or emergencies.
• Maintain clear communication with customers and document all cases.
• Ensure smooth handovers to the day shift team.

Skills

Night shift readiness

Problem-solving

Communication skills

Customer service experience

Job description

Job Title: Customer Support Executive

Company: 30 Sundays

Location: Gurgaon

Position Type: Full-Time

Department: Customer Excellence (Operations)

About Us:

30 Sundays is a travel company that designs unforgettable vacations exclusively for couples. Founded by alumni from Apple, BCG, University of Michigan, IIT, and IIM, we aim to redefine couple travel experiences. Backed by investors such as InfoEdge Ventures, First Cheque, and Eximius Ventures, our team brings over a decade of experience from companies like Oyo, Travel Triangle, and Spinny.

Key Responsibilities:

• Handle real-time customer queries during the night shift.
• Provide support to customers traveling across different time zones.
• Manage urgent escalations and resolve issues quickly.
• Coordinate with hotels, transport providers, and suppliers for time-sensitive requests.
• Assist with itinerary disruptions, last-minute changes, or emergencies.
• Maintain clear communication with customers and document all cases.
• Ensure smooth handovers to the day shift team.

Requirements:

• 1–3 years of experience in customer service, travel operations, or a similar role.
• Comfortable working night shifts.
• Strong problem-solving and communication skills.
• Ability to remain calm in high-pressure situations.
• Customer-first mindset; travel industry experience is a plus.

What We Offer:

• Competitive salary package.
• Opportunity to work with a fast-growing travel startup.
• Collaborative team environment and exposure to global travel operations.