Customer Support Executive

KeyValue; Ernakulam; On-site; INR 167,000 - 279,000; Full time

Job summary

KeyValue is seeking a Customer Support Executive for CoFee, a fee collection platform, to assist educational institutions and organizations. Based in Kochi, this on-site role welcomes freshers and individuals with 1–3 years of communication experience.

You will handle inquiries, build relationships, coordinate with internal teams, and maintain records in CRM tools, with emphasis on empathy, listening, and problem-solving. Training will be provided, and growth opportunities are available.

Qualifications

• Bachelor's degree in any discipline is welcome for this entry-level role.
• Strong verbal and written communication in English and Hindi.
• Empathy, active listening and customer-centric approach are essential.

Responsibilities

• Serve as the first point of contact for customer queries and product guidance.
• Build and maintain strong customer relationships.
• Resolve customer issues by coordinating with internal teams.
• Collect and share customer feedback with relevant teams.
• Maintain accurate customer records using CRM tools.
• Provide proactive support to drive customer success and satisfaction.

Skills

Communication in English

Communication in Hindi

Empathy

Active listening

Time management

MS Office

Google Workspace

Willingness to learn

Education

Bachelor's degree (freshers welcome)

Tools

CRM tools

MS Office

Google Workspace

Job description

About This Job

Location: Kochi, Kerala, India

Work Mode: On-site

Industry: Software Development

KeyValue

Location: Kochi, Kerala, India

Work Mode: On-site

Industry: Software Development

Job Description

About KeyValue

KeyValue is a product development start-up, building highly scalable web and enterprise class software with a team of engineers specialised in Core Product Development.

In our belief, every man is truly the owner of his/her work, his craft and can do the best when each sailor sailing on our ship can see the horizon that we all are sailing towards. For us, the best talents are the open-minded, ever-learning and all-embracing ones. We create, live and code on the cloud.

About CoFee

CoFee is an innovative fee collection platform designed to simplify and streamline the payment process for educational institutions and organizations. Our mission is to help our clients reduce administrative burdens and deliver an efficient, user-friendly fee management experience. As we expand, we're looking for passionate individuals who can help us build meaningful relationships with our growing customer base.

We are looking for a Customer Support Executive with 1 to 3 years of experience, strong communication skills, empathy, and a passion for helping customers succeed.

https://www.cofee.life/

What You Will Do

• Serve as the first point of contact for customer queries and product guidance
• Build and maintain strong customer relationships
• Resolve customer issues by coordinating with internal teams
• Collect and share customer feedback with relevant teams
• Maintain accurate customer records using CRM tools
• Provide proactive support to drive customer success and satisfaction

What Makes You a Great Fit

• Strong communication skills in English & Hindi
• Open to entry-level candidates with a strong willingness to learn
• Empathetic and clear communicator with good listening skills
• Strong problem-solving mindset
• Basic tech proficiency and eagerness to learn new tools
• Bachelor's degree in any discipline (freshers welcome)
• High levels of empathy, patience, and customer focus
• Ability to multitask and manage time in a fast-paced environment
• Proficient in basic office tools (MS Office / Google Workspace)
• Hands-on training on the fee collection platform with continuous learning support
• Supportive, collaborative work culture
• Clear career growth opportunities based on performance
• Competitive compensation and benefits aligned with market standards for freshers

Join us and be part of a team dedicated to transforming fee management into a seamless, empowering experience for institutions and their communities!