Customer Support Executive

Finkraft; Delhi; Hybrid; INR 300,000 - 540,000; Full time

Benefits offered by this job

Hybrid role

Growth opportunities

Direct visibility on outcomes

Fast-paced environment

Clear growth path

Job summary

Finkraft, a travel-fintech company, is seeking a proactive Customer Support Executive for a hybrid role that blends in-office coordination with on-ground interactions. You will work with clients, partners, and internal teams to ensure data flow, follow-ups, and high-quality service delivery.

The role suits someone who enjoys a mix of communication, coordination, and problem-solving, with opportunities to grow into operations, client management, or leadership tracks in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• High ownership and ability to manage multiple follow-ups.
• Comfortable with a mix of office-based work and field interactions.
• Basic understanding of Excel/Google Sheets.
• Problem-solving mindset with attention to detail.
• Prior experience in customer support, operations, or coordination roles is a plus.

Responsibilities

• Coordinate with external stakeholders and partners to ensure timely completion of operational requirements.
• Manage follow-ups via calls, emails, and structured workflows.
• Support clients in resolving queries and ensuring smooth process execution.
• Maintain accurate tracking of tasks, updates, and outcomes.
• Collaborate with internal teams (data, product, operations) to drive closures.
• Conduct on-ground visits when required to unblock dependencies and accelerate outcomes.

Skills

Communication skills

Interpersonal skills

Ownership

Tools

Excel

Google Sheets

Job description

About Finkraft

Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.

About The Role

We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.

You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.

Key Responsibilities

• Coordinate with external stakeholders and partners to ensure timely completion of operational requirements
• Manage follow-ups via calls, emails, and structured workflows
• Support clients in resolving queries and ensuring smooth process execution
• Maintain accurate tracking of tasks, updates, and outcomes
• Collaborate with internal teams (data, product, operations) to drive closures
• Conduct on-ground visits when required to unblock dependencies and accelerate outcomes

Requirements

• Strong communication and interpersonal skills
• High ownership and ability to manage multiple follow-ups
• Comfortable with a mix of office-based work and field interactions
• Basic understanding of Excel/Google Sheets
• Problem-solving mindset with attention to detail
• Prior experience in customer support, operations, or coordination roles is a plus

Benefits

Why Join Finkraft

• Work at the intersection of travel and fintech
• High-impact role with direct visibility on outcomes
• Fast-paced environment with strong learning opportunities
• Clear growth path into operations, client management, or team leadership roles

If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.