Customer Support Executive

Finkraft; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Fast-paced environment with strong learning opportunities

Clear growth path into operations, client management, or team leadership roles

Job summary

Finkraft, a fast-growing travel-fintech company, is seeking a detail-oriented Customer Support Executive to enhance client operations. In this hybrid role, you will manage both in-office coordination and on-ground interactions, ensuring a smooth flow of data and high-quality service delivery.

You will need strong communication skills and a problem-solving mindset to coordinate effectively with clients and internal teams. This is a high-impact position with excellent growth opportunities in operations and client management.

Qualifications

• Prior experience in customer support, operations, or coordination roles is a plus.
• Comfortable with a mix of office-based work and field interactions.

Responsibilities

• Coordinate with external stakeholders and partners to ensure timely completion of operational requirements.
• Manage follow-ups via calls, emails, and structured workflows.
• Support clients in resolving queries and ensuring smooth process execution.

Skills

Strong communication and interpersonal skills

Problem-solving mindset with attention to detail

Ability to manage multiple follow-ups

Basic understanding of Excel/Google Sheets

Job description

Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.

About the Role

We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.

You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.

Key Responsibilities

• Coordinate with external stakeholders and partners to ensure timely completion of operational requirements
• Manage follow-ups via calls, emails, and structured workflows
• Support clients in resolving queries and ensuring smooth process execution
• Maintain accurate tracking of tasks, updates, and outcomes
• Collaborate with internal teams (data, product, operations) to drive closures
• Conduct on-ground visits when required to unblock dependencies and accelerate outcomes

Requirements

• Strong communication and interpersonal skills
• High ownership and ability to manage multiple follow-ups
• Comfortable with a mix of office-based work and field interactions
• Basic understanding of Excel/Google Sheets
• Problem-solving mindset with attention to detail
• Prior experience in customer support, operations, or coordination roles is a plus

Why Join Finkraft

• Work at the intersection of travel and fintech
• High-impact role with direct visibility on outcomes
• Fast-paced environment with strong learning opportunities
• Clear growth path into operations, client management, or team leadership roles

If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.