Customer Support Executive

Crepdog Crew LLP; Delhi; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Dynamic and growth-oriented work culture

Opportunity to shape hiring strategies

Passionate team driving streetwear community

Job summary

Crepdog Crew LLP in Delhi is seeking a full-time Customer Support Executive to manage customer interactions via chat. The role involves exceeding customer expectations, resolving issues, and representing the brand's values. Candidates should have 6 months to 5 years of customer support experience, particularly in retail or e-commerce, with a focus on chat-based assistance. Join a passionate team at one of India's leading streetwear brands, enhancing customer satisfaction and loyalty.

Qualifications

• Minimum 6 months to 5 years of experience in Customer Support, preferably with e-commerce/luxury brands.
• Ability to resolve customer issues, maintaining high professionalism and adhering to company policies.
• Experience in handling chat processes to assist customers effectively.

Responsibilities

• Exceed customer expectations through personalized chat assistance.
• Resolve customer issues and complaints while adhering to company policies.
• Serve as a brand ambassador, delivering exceptional service via chat.

Skills

Customer Support Experience

Issue Resolution Expertise

Chat Communication Skills

Job description

Crepdog Crew is India’s biggest marketplace for streetwear and sneakers. You can visit our online marketplace, www.crepdogcrew.com, or our store, CDC Experience in New Delhi, Hyderabad & Mumbai. Crepdog Crew is more than just a marketplace; it's a community. The brand is dedicated to redefining streetwear culture in India and providing an exceptional shopping experience. Join Crepdog Crew on its journey and become part of the Crew today.

Role Description

• Customer Satisfaction Enhancement: Strive to exceed customer expectations by delivering personalized assistance through chat, proactively addressing concerns, and fostering positive relationships to drive loyalty and retention.
• Issue Resolution: Expertly resolve customer issues and complaints through chat while adhering to company policies and procedures, aiming to achieve satisfactory outcomes for both the customer and the company.
• Brand Representation: Serve as a frontline ambassador for Crepdog Crew, embodying the brand's values and delivering exceptional service through chat to maintain and enhance the brand's reputation.

Qualifications

• Customer Support Experience: Previous experience of minimum 6 months to 5 years working as a Customer Support Executive, preferably with retail/e-commerce/luxury brands, with a strong focus on chat-based support.
• Issue Resolution Expertise: Ability to resolve customer issues while adhering to company policies and maintaining high professionalism, especially through chat.
• Chat Communication Skills: Hands‑on experience handling chat processes to assist customers effectively across various platforms.

Employment Type : Full-time

Department : Customer Support

Why Join Us:

• Be part of one of India’s most exciting streetwear and lifestyle brands.
• Opportunity to shape hiring strategies as we expand our retail presence.
• Dynamic, creative, and growth‑oriented work culture.
• Work with a passionate team driving the streetwear community in India.