Customer Support Executive

studentink; Dehradun; On-site; INR 420,000 - 660,000; Full time

Job summary

Studentink, a SaaS platform for academia, seeks a Customer Support Executive on-site in Ahmedabad to handle inquiries from educational institutions and partners. You will respond to tickets, calls, and chats, guiding users through platform features and escalating issues as needed.

You will help maintain high customer satisfaction and support smooth onboarding. The role requires strong communication, proactive problem-solving, and familiarity with CRM tools.

Qualifications

• Bachelor’s degree in any discipline; customer support or SaaS experience is a plus.
• Experience handling inquiries via chat, email, and phone.
• Strong written and verbal communication in professional settings.
• Proactive problem solving to maintain high customer satisfaction.
• Familiarity with CRM and support ticketing tools.

Responsibilities

• Respond to support tickets, calls, and chats to resolve issues.
• Guide users through SaaS platform features and document issues for escalation.
• Monitor customer feedback and contribute to FAQs and help docs.
• Collaborate with internal teams to improve service quality and adoption.

Skills

Customer support

Customer satisfaction

Online support channels

Technical support basics

Communication skills

Multitasking

CRM tools

Education

Bachelor’s degree in any discipline

Tools

CRM software

Job description

Company Description

Studentink is a SaaS-based platform focused on transforming academia and simplifying institutional management. Its solutions help academic institutions automate complex administrative functions and provide 360-degree real-time reporting for all stakeholders. By streamlining processes, Studentink enables more efficient communication and decision‑making across campuses. The extensible system welcomes partner integrations that enrich teaching and learning experiences for both academia and students. The company is committed to supporting educational institutions in modernizing their operations and improving outcomes.

Role Description

This is a full-time, on-site Customer Support Executive role based in Ahmedabad. The Customer Support Executive will handle incoming inquiries from academic institutions and partners, provide prompt resolutions, and ensure a positive experience with Studentink’s SaaS platform. Day-to-day responsibilities include responding to support tickets, phone calls, and online chats, guiding users through platform features, and documenting issues for escalation to technical teams when needed. The role involves monitoring customer feedback, contributing to FAQs and help documentation, and collaborating with internal teams to improve service quality. The Customer Support Executive will work closely with clients to maintain high levels of customer satisfaction and support smooth adoption of Studentink’s solutions.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service abilities.
• Experience in maintaining Customer Satisfaction through proactive communication and problem-solving.
• Capability to manage Online Support channels such as chat, email, and web-based ticketing systems.
• Basic Technical Support skills to troubleshoot common SaaS platform issues and coordinate with technical teams.
• Clear and professional verbal and written communication skills.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple customer queries.
• Comfort with using CRM or support tools and learning new software quickly.
• Bachelor’s degree in any discipline; prior experience in customer support or SaaS environments is an advantage.