Customer Support Executive

Synex Technology; Ahmedabad District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Growing e-commerce venture

Opportunities for career development

Supportive work culture

Job summary

A tech company in Ahmedabad is seeking a Customer Support Executive with over 1 year of experience in customer service. The role involves managing customer inquiries and collaborating with internal teams to enhance customer satisfaction. Candidates should possess strong communication skills and have experience in e-commerce or automotive sectors. This position offers a supportive work culture and opportunities for career development.

Qualifications

• 1+ year of experience in customer service, preferably in e-commerce or automotive-related industries.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage and respond to customer inquiries via email, live chat, WhatsApp, and phone.
• Assist customers in selecting the right automotive products.
• Handle order tracking, returns, and delivery-related queries efficiently.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Proficiency in Microsoft Office

Problem-solving skills

Attention to detail

Multitasking ability

Positive attitude

Job description

Customer Support Executive (1+ Year Experience)

Location: Gota, Ahmedabad | Full-time | On-site

About Us

Synex Technology is a forward-thinking technology company specializing in developing e-commerce and web software solutions. We’re building an advanced online platform for the UAE automotive market, offering products such as car tyres, bike tyres, batteries, and accessories. Our mission is to deliver a seamless digital experience backed by a collaborative, growth-oriented work culture that empowers every team member to succeed.

About the Role

We are looking for a Customer Support Executive with 1+ year of experience in handling online customer interactions and support operations. In this role, you’ll serve as the first point of contact for our UAE customers — assisting them with product inquiries, order updates, and issue resolution. You’ll also collaborate closely with internal teams to ensure smooth and efficient service delivery, contributing directly to customer satisfaction and retention.

Key Responsibilities

• Manage and respond to customer inquiries via email, live chat, WhatsApp, and phone.
• Assist customers in selecting the right automotive products based on their needs.
• Handle order tracking, returns, and delivery-related queries efficiently.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain accurate records of customer communications and feedback.
• Ensure a positive and professional tone in all interactions, building long-term trust with customers.
• Share customer feedback and insights with relevant teams to improve processes and service quality.
• Prepare simple reports or summaries to highlight common customer issues and solutions.

Key Requirements

• 1+ year of experience in customer service, preferably in e-commerce or automotive-related industries.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Office (Excel, Word, Outlook) for managing data and reports.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and handle customers across different communication channels.
• Positive attitude, adaptability, and willingness to learn new systems and processes.
• Candidates must be residing in Ahmedabad.

Why Join Synex Technology

• Be part of a growing e-commerce venture serving the UAE automotive industry.
• Opportunity to interact with international customers and learn global service standards.
• Supportive, collaborative, and growth-driven work culture.
• Real opportunities for career development within a dynamic digital environment.
• Play a key role in delivering an exceptional customer experience.