Customer Conversation Specialist

Docdort; Jaipur; On-site; INR 312,000 - 424,000; Full time

Job summary

Docdort in Ahmedabad is hiring a Customer Experience Executive. Fresher / 0-2 years are welcome. You will handle customer queries through live chat, WhatsApp, email and other digital channels, provide clear solutions, and maintain a friendly, professional tone.

You will follow company processes, keep accurate records of interactions, and meet quality, response-time and productivity targets. Training and support are provided to freshers to help you grow.

Qualifications

• Good English communication and typing skills.
• Basic knowledge of MS Office / Google Workspace.
• Freshers are welcome if they have strong communication skills.

Responsibilities

• Handle customer queries through live chat, WhatsApp, email or other digital channels.
• Understand customer concerns and provide clear, accurate solutions.
• Maintain a friendly, professional and positive tone in every conversation.
• Resolve customer issues or coordinate with the relevant team when required.
• Follow company processes while keeping conversations natural and customer-friendly.
• Maintain accurate records of customer interactions.
• Meet assigned quality, response-time and productivity targets.

Skills

English communication

Typing

MS Office

Google Workspace

Freshers welcome

Tools

Live chat tools

WhatsApp

Job description

About The Role

We’re looking for a

Location: Ahmedabad, Gujrat

Job Type: Full-time

Experience: Fresher / 0-2 Years

Salary: ₹28,000 - ₹38,000 per month

Shift: [Day/Night/Rotational]

Work Mode: [Work from Office]

What You’ll Do

• Handle customer queries through live chat, WhatsApp, email or other digital channels
• Understand customer concerns and provide clear, accurate solutions
• Maintain a friendly, professional and positive tone in every conversation
• Resolve customer issues or coordinate with the relevant team when required
• Follow company processes while keeping conversations natural and customer-friendly
• Maintain accurate records of customer interactions
• Meet assigned quality, response-time and productivity targets

What We’re Looking For

• Good English communication and typing skills
• Ability to understand customer problems quickly
• Polite, patient and solution-oriented approach
• Comfortable working on computers and multiple chat windows
• Basic knowledge of MS Office / Google Workspace
• Freshers are welcome if they have strong communication skills

Why Join Us?

• Opportunity to build a career in Customer Experience
• Friendly and professional work environment
• Performance-based growth opportunities
• Training and support for freshers
• Opportunity to develop communication and problem-solving

Skills: customer experience,communication skills,grammar,chat