Customer Support Executive

Electrobotic Manufacturing; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Innovative technology company

Collaborative work environment

Career growth & learning

Job summary

Electrobotic Manufacturing in Ahmedabad seeks a proactive Customer Service Executive to provide post-sales support, handle inquiries, and maintain strong customer relationships.

You will coordinate with Service, Logistics, Production and Sales, manage service tickets, track cases, and generate reports while upholding high professionalism and empathy.

The role requires a Bachelor's degree and extensive experience in customer service; familiarity with CRM and MS Office is preferred.

Qualifications

• Bachelor's degree in any discipline.
• 23 years of experience in Customer Service, Customer Support, or After-Sales Service.
• Experience in handling customer complaints and service coordination.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience with CRM software or ticket management systems will be an added advantage.

Responsibilities

• Handle customer queries through phone, email, WhatsApp, and other channels.
• Provide timely and accurate information regarding products, orders, warranties, and service requests.
• Register, track, and resolve customer complaints while ensuring timely follow-ups until closure.
• Coordinate with the Service, Logistics, Production, and Sales teams to resolve customer concerns effectively.
• Create and maintain service tickets, customer records, and support documentation.
• Monitor pending cases and ensure adherence to defined turnaround times (TAT).
• Assist customers with product usage, troubleshooting, and basic technical guidance.
• Escalate complex issues to the appropriate internal teams and ensure proper resolution.
• Collect customer feedback and share insights to improve products and service quality.
• Prepare daily, weekly, and monthly customer support reports.
• Maintain a high level of professionalism and empathy during all customer interactions.

Skills

Verbal and written communication

Problem-solving

Customer-centric approach

Organizational skills

Time management

Multitasking

Coordination & teamwork

Documentation accuracy

Education

Bachelor's degree in any discipline

Tools

CRM software

Job description

Job Title: Customer Service Executive
Department: Customer Support / Operations
Experience: 23 Years
Employment Type: Full-Time
Location: Ahmedabad (On-site)

About the Role

We are looking for a proactive and customer-focused Customer Service Executive to provide exceptional post-sales support and ensure a seamless customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, coordinating with internal teams, and maintaining strong customer relationships.

Key Responsibilities

• Handle customer queries through phone, email, WhatsApp, and other communication channels.
• Provide timely and accurate information regarding products, orders, warranties, and service requests.
• Register, track, and resolve customer complaints while ensuring timely follow-ups until closure.
• Coordinate with the Service, Logistics, Production, and Sales teams to resolve customer concerns effectively.
• Create and maintain service tickets, customer records, and support documentation.
• Monitor pending cases and ensure adherence to defined turnaround times (TAT).
• Assist customers with product usage, troubleshooting, and basic technical guidance.
• Escalate complex issues to the appropriate internal teams and ensure proper resolution.
• Collect customer feedback and share insights to improve products and service quality.
• Prepare daily, weekly, and monthly customer support reports.
• Maintain a high level of professionalism and empathy during all customer interactions.

Required Qualifications

• Bachelor's degree in any discipline.
• 23 years of experience in Customer Service, Customer Support, or After-Sales Service.
• Experience in handling customer complaints and service coordination.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience with CRM software or ticket management systems will be an added advantage.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-centric approach with a positive attitude.
• Good organizational and time management skills.
• Ability to multitask and prioritize work effectively.
• Strong coordination and interpersonal skills.
• Attention to detail and documentation accuracy.
• Ability to work independently as well as collaboratively within a team.

Preferred Experience

• Experience in electronics, consumer products, manufacturing, or technology companies will be preferred.
• Familiarity with warranty management and after-sales service processes is an added advantage.

What We Offer

• Opportunity to work with an innovative and growing technology company.
• Collaborative and supportive work environment.
• Career growth and learning opportunities.
• Exposure to cross-functional teams and customer-centric operations.