Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity

Triwill Group; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Triwill Group in India is seeking a Customer Support Engineer specializing in Endpoint/MTD (Device) and cybersecurity. You will own complex customer issues from initial inquiry through resolution, combining hands-on troubleshooting with clear communication across mobile security, endpoint protection, and cloud security streams.

The role sits at the intersection of devices, SaaS platforms, and security operations, requiring collaboration with engineering, product, QA, and customer success teams

Responsibilities

• Own complex customer issues from initial investigation through resolution.
• Combine technical troubleshooting with clear customer communication.
• Collaborate with engineering, product, QA, and customer success teams.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity based in India.

This role is an opportunity to become a trusted technical expert supporting enterprise customers across mobile security, endpoint protection, and cybersecurity solutions.

You will own complex customer issues from initial investigation through resolution, combining technical troubleshooting with strong customer communication.

The position sits at the intersection of mobile applications, SaaS platforms, cloud infrastructure, and security operations.

You will investigate product behavior, diagnose issues, validate fixes, and collaborate closely with engineering, product, QA, and customer success teams.

Your work will directly influence customer satisfaction, product reliability, and the continuous improvement of security solutions.

The environment is collaborative and fast-paced, with opportunities to work across teams and time zones on technically challenging problems.

This role is well suited to a self-driven engineer who enjoys solving problems, learning new technologies, and advocating for customers.