IT & Cybersecurity Support Engineer

Andersen in the United Arab Emirates; India; Hybrid; INR 600,000 - 900,000; Full time

Job summary

We are seeking a highly adaptable IT & Cybersecurity Support Engineer based in India. This hybrid role places you on the front line of our cybersecurity posture while delivering day-to-day technical assistance to end users.

You will diagnose laptop issues, deploy applications, manage device enrollment with Intune, and help enforce security policies across Microsoft 365 tools. Strong English communication and a customer-focused mindset are essential.

Qualifications

• 3+ years in hands-on IT support with a security focus.
• Strong knowledge of Microsoft 365 security features.
• Experience with Entra ID/Azure AD and Intune.
• Excellent English communication and customer service mindset.

Responsibilities

• Provide hands-on IT support for everyday laptop/hardware/software issues and network problems.
• Assist users with installing, configuring, and updating standard business applications.
• Set up video conferencing and support meeting logistics using AI tools.
• Manage remote device enrollments, BYOD compliance, and access revocation using Intune.

Skills

IT Support

Information Security

Microsoft 365 security

Entra ID/Azure AD

Intune

Customer Service

English Communication

Tools

Microsoft Purview

Microsoft Defender

Job description

We are looking for a highly adaptable IT & Cybersecurity Support Engineer based in India. This is a true hybrid role: you will be the first line of defense for our organization's cybersecurity infrastructure, while also serving as the go-to person for day-to-day technical assistanc

e.We need a security-minded professional who is perfectly comfortable architecting an Entra ID conditional access policy one minute and helping a user troubleshoot a laptop issue or install an application the next. If you love cybersecurity but enjoy hands-on IT support and helping people daily, this role is for you.

Key Responsibilities

• Helpdesk & Troubleshooting: Provide immediate, hands-on support for everyday IT requests, including troubleshooting laptop hardware/software issues and resolving network connectivity problems.
• Application Management: Assist users with installing, configuring, and updating standard business applications and specialized software.
• Meeting & Collaboration Support: Ensure smooth virtual collaboration by setting up and troubleshooting video conferencing tools, and assisting with meeting logistics (including leveraging AI tools for meeting summaries.
• Device Enrollment: Manage remote device setups, enforce BYOD compliance, and troubleshoot network restrictions using Microsoft Intune.
• Lifecycle Management: Handle technical onboarding and offboarding, ensuring secure account provisioning and immediate access revocation.

Cybersecurity & Infrastructure Security

• Threat & Identity Management: Configure and enforce strict Conditional Access policies and oversee Identity and Access Management (IAM.
• Incident Response: Rapidly investigate suspected account compromises, trace audit logs, and deploy immediate anti-phishing safeguards.
• Data Protection: Manage Microsoft Purview for Data Loss Prevention (DLP) and data retention policies.
• Authentication Rollouts: Assist in the implementation and troubleshooting of S/MIME and passwordless authentication frameworks.
• Compliance Support: Play a key role in technical security testing, vulnerability patching, and maintaining compliance documentation for ISO 27001 audits.

Required Skills & Experience

• Experience: 3+ years in a hands-on IT Support or Systems Administration role, with a strong, demonstrated focus on Information Security
• Security Stack Expertise: Deep, practical experience with Microsoft 365 security features (Defender, Purview, Entra ID/Azure AD, Intune.
• Mindset: A strong customer-service attitude. No task is too small, and you are comfortable shifting from high-level security investigations to basic app installations.
• Communication: Exceptional English communication skills, capable of explaining technical fixes to non-technical users patiently.
• Workspace: A dedicated, highly secure home office setup with high-speed, reliable internet.

Preferred Certifications

• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or Identity and Access Administrator (SC-300)