Customer Support Engineer

Oxford Instruments plc; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Oxford Instruments, Plasma Technology, India, is seeking a Customer Service Engineer based in Bengaluru/Delhi to support customers on new tool installs, upgrades, warranty support and billable service. The role requires engineering background, hardware experience in semiconductor equipment, and willingness to travel domestically and overseas.

Responsibilities include installation, commissioning, warranty troubleshooting, and delivering on-site training.

Qualifications

• A relevant engineering degree is required (EE or ME).
• Significant hardware experience on semiconductor equipment.
• Able to read electrical drawings and interpret schematics.
• Strong communication and negotiation skills in English.
• Willing to travel domestically and overseas as needed.

Responsibilities

• Install and commission new tools following QCF300 commissioning guide, with travel.
• Perform upgrades per SOPs and install/commission improvements.
• Provide warranty support, troubleshoot and repair warranty tool issues.
• Carry out billable service and training on out-of-warranty tools.

Skills

English communication

Independent work

Troubleshooting

Electrical drawings literacy

Education

Engineering degree (EE or ME)

Tools

Semiconductor equipment hardware

Job description

Job Description:

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. At X-Ray Technology, we manufacture components and devices used across a range of sectors from healthcare to high-volume manufacturing in any situation where exceptional magnification and image quality are essential.

ROLE PROFILE

Business / Location:

Oxford Instruments, Plasma Technology, India

Role:

Customer Service Engineer

Direct Reports:

None

Primary Purpose:

Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service, and based in Bengaluru / Delhi.

Key Responsibilities

• New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
• Upgrades: follow upgrade SOPs to install and commissioning upgrades.
• Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
• Billable Service: carrier out billable service and training on out of warranty tools.

Typical Performance Measures:

• Meet targeted numbers of new tool installs within a certain period of time and spec..
• Meet targeted numbers of billable upgrades and PMs within spec..
• Meet good customer satisfaction on warranty support.
• Follow up the reporting and documentation requirements for every service activity.
• Stocks and materials RMA assistance.

Education / Qualifications

Person Specification – Essential requirements unless stated

• A relevant engineering degree. EE or ME engineering preferred.
• Significant hardware experience on semiconductor equipment.

Professional Skills/ Abilities

• Able to look up electrical drawings.
• Familiar with Vacuum and RF components operating mechanism and theory.
• Logical thinking on tool issues troubleshooting.
• Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
• Mater at communication and negotiation in English.

Personal Qualities:

• Able to work independently.
• Prepare proactively and act efficiently
• Positive thinking and easy going with
• Willing to take responsibility and own accountability
• Willing to take challenges and accept to travel frequently.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

Requirements: