Customer Support Engineer

Oxford Instruments GmbH; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Oxford Instruments seeks a Customer Support Engineer to support PT's customers in India on new tool installs, upgrades, warranty support and billable service; based in Bengaluru / Delhi.

The role requires technical expertise with semiconductor equipment, ability to travel, and strong English communication for customer interactions. It offers challenges across installation, maintenance and service in a multinational environment.

Qualifications

• A relevant engineering degree (EE or ME) preferred.
• Significant hardware experience on semiconductor equipment.

Responsibilities

• Install and commission new tools per QCF300 guide; travel domestically and overseas.
• Follow upgrade SOPs to install and commission upgrades.
• Maintain warranty tools and troubleshoot warranty issues.
• Carry out billable service and training on out-of-warranty tools.

Skills

Electrical drawings

Vacuum/RF theory

Troubleshooting

English communication

Education

Engineering degree (EE or ME)

Tools

Ion Beam tools

PECVD/ICPCVD/ALD/RIE/ICP tools

Semiconductor equipment

Job description

Customer Support Engineer

Date: 2 Jul 2026

Location: Mumbai, IN

Job Function: Technical

Business Unit: Plasma Technology

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. At X-Ray Technology, we manufacture components and devices used across a range of sectors from healthcare to high-volume manufacturing in any situation where exceptional magnification and image quality are essential.

Role Profile

Business / Location: Oxford Instruments, Plasma Technology, India

Role: Customer Service Engineer

Direct Reports: None

Primary Purpose

Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service, and based in Bengaluru / Delhi.

Key Responsibilities

• New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
• Upgrades: follow upgrade SOPs to install and commissioning upgrades.
• Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
• Billable Service: carry out billable service and training on out of warranty tools.

Typical Performance Measures

• Meet targeted numbers of new tool installs within a certain period of time and spec.
• Meet targeted numbers of billable upgrades and PMs within spec.
• Meet good customer satisfaction on warranty support.
• Follow up the reporting and documentation requirements for every service activity.
• Stocks and materials RMA assistance.

Education / Qualifications

• A relevant engineering degree. EE or ME engineering preferred.
• Significant hardware experience on semiconductor equipment.

Professional Skills / Abilities

• Able to look up electrical drawings.
• Familiar with Vacuum and RF components operating mechanism and theory.
• Logical thinking on tool issues troubleshooting.
• Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
• Material communication and negotiation in English.

Personal Qualities

• Able to work independently.
• Prepare proactively and act efficiently.
• Positive thinking and easy going with
• Willing to take responsibility and own accountability.
• Willing to take challenges and accept to travel frequently.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.